If it is beyond your comprehension, perhaps you aren’t imaginative enough,
Here is a transcript of my "chat " with them. However the page is now back in order, Thanks for your interest though
Antony Lambert (14/01/2017 11:06:02):
My web pages do not appear to be showing correctly. The CSS stylesheets are not being read at all
Daniel (14/01/2017 11:09:03):
Good morning! Welcome to 123-reg Live Chat. My name is Daniel and I will be assisting you today.
Antony Lambert (14/01/2017 11:09:38):
OK
Antony Lambert (14/01/2017 11:10:57):
The web page is www.c5d.co.uk ad there are no drop down menus showing for one thing
Daniel (14/01/2017 11:11:38):
Please allow me a few moments to check your account, Antony.
Antony Lambert (14/01/2017 11:12:05):
OK
Daniel (14/01/2017 11:16:56):
Thanks for waiting.
Antony Lambert (14/01/2017 11:17:14):
ok
Daniel (14/01/2017 11:18:36):
The domain is incorrectly pointing to the 123-reg hosting package IP address and to an external IP address as well.
Antony Lambert (14/01/2017 11:19:11):
Can you resolve it then please
Daniel (14/01/2017 11:20:32):
Is this the website that should be displayed? http://www.c5d.co.uk/homepage.php
Antony Lambert (14/01/2017 11:21:06):
Yes that is one of them, but they all start with c5d.co.uk
Daniel (14/01/2017 11:22:26):
Please bear with me a few more moments.
Antony Lambert (14/01/2017 11:22:39):
OK
Daniel (14/01/2017 11:24:28):
I have now removed the DNS records pointing to the IP address 109.104.91.181. Please allow up to 24 hours for the changes to occur.
Antony Lambert (14/01/2017 11:25:27):
Will that work for all the pages?
Daniel (14/01/2017 11:26:02):
The DNS changes apply to the domain and to the website. All pages should work as expected after the propagation process.
Antony Lambert (14/01/2017 11:26:30):
OK Thanks. Do you know why it happened? Was it something I did?
Daniel (14/01/2017 11:27:34):
Most probably the IP address was from a previous SSL certificate installed on the domain.
Daniel (14/01/2017 11:27:46):
However, if you are still encountering issues please contact us once more and we will try to further assist.
Antony Lambert (14/01/2017 11:28:35):
I will come back tomorrow if it doesn’t work. You said 24 hours. It isn’t instant because I have tried reloading the pages
Daniel (14/01/2017 11:29:24):
The DNS propagation process takes up to 24 hours.
Antony Lambert (14/01/2017 11:30:04):
OK. Let’s see by tomorrow. If no luck I shall chat agin. Thanks for the help