My web app will have available for the users mail for support.I have seen in various support systems that provide support tickets to the users.
How these are generated?
With using one of many out there random number generators for example?
Or I could just use for example the auto increment value of the table?
What do you think?
Do I have to use a support ticket?
And if yes how do you propose I create it?
I’d use the auto-increment ticket id. I don’t see what purpose a second unique id might be unless you particularly want or need it to be in some other format.
What have you looked at so far? There are loads of OSS PHP-based ticket systems out there - Mantis is one that springs to mind. Do you really need to write your own, or could you integrate a pre-packaged system into your site?
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