I signed up with SuperNova Hosting a month ago, got their Big Crunch Package that came with a Domain name of my choice.
They were extremely quick to debit my credit card of the annual fee. However now, a month later, and I still have no hosting and no domain.
The domain name I wanted was <no need to give it away> if you search it now, you will see that the domain name is still available to buy, even though I paid for it a month ago!!
During this last month, I have emailed them every day asking whats happening with my hosting and domain account and every day, I get the same response of ‘we’ve passed your query onto another department’. Now because I am in Australia, and Super Nova hosting are in America, I’ve only rang them 3 times. However 3 times should be enough.
Each time I’ve rang them to sort this out, they just say, ‘oh I’ll send the other department a message for you and I’ll chase it up’ But they don’t, and still I get nowhere.
I have just finished sending them my 26th email asking for someone to help me… I have been through their ‘cancel my account’ procedure, and now of course… no one is responding to that either.
It’s clear I won’t be getting my hosting or domain name. And doubt I’ll be getting any refund either.
A Bad mistake choosing to go through them. If they had a technical issue, then fair enough, but they have been blatantly avoiding and ignoring me now for a month. And thats crappy considering they took my money!!