I’ve successfully set up the download directory and I added the filename to the product. I then test ordered a digital product in order to check the download process.
Imagine my surprise to find out that there is absolutely no notification to the customer about file location or how to download. There’s nothing in any of the email notifications, there is nothing on the “thank you for your order” page, there is nothing in the (cough) documentation on how to give this information to the customer.
So… has my client just paid out a good bit of money – and I have I spent a good bit of development time – for a totally useless product?
…arguably the highest quality server
management company in existence
and their emails to us sometimes end up
in the junk folder.
Google Rackspace and check out their
reputation and then think about the fact
that even their email is mistaken as Spam
and then think about the odds of your
emails making it 100% of the time …
…ain’t gonna happen (as uncle Billy says)
If your system relies on email for any
“mission critical” items … you have trouble
brewing for a chunk of your customers.
P.S. RackSpace has no affiliate program
so this is a free plug for them …of course
keep in mind that their 100% up time
guarantee and awesome technical support
and customer service come with an equally
awesome price tag - LOL
I think, for digital downloads, you should choose dedicated digital download application. Shopping carts are better at dealing with tangible goods. So don’t use them for digital downloads. That is my personal take on this