My name is Denise. I work with SiteSell Answers (answers.sitesell.com).
I answer questions or concerns about Site Build It! or SiteSell that are erroneous. I am answering this because your issues in this post are not consistent with the following standards at SiteSell:
We don't lie or prevent people from leaving SBI or doing what they wish to do. We help them. I investigated your complaint to see if someone did violate our responsibility to you.
My first duty, when I see a post like this, is to investigate. If we are at fault, we don't hide it. We apologize and ask what we can do to make it better.
I asked the Head of Support at SiteSell to investigate where our support team may have been unhelpful. Here is what actually happened:
You never actually contacted support yourself (or if you did, it was through some other name -- if so, please let me know what name or email address you used). The only contact you had with our support team was indirectly through your webmaster.
I can also tell you that our support team will never try to "sell" to you. We do NOT offer any courses or other products to sell.
The only possible add-on you could buy in addition to SBI! would be coaching services, if you needed extra help. The SBI! forums are enough for most people to resolve questions, for free.
Some SBIers asked for 1-on-1 coaching, so we added that service. But we do not "push" or "sell" it. It is such an insignificant part of our business, most businesses would not bother. We do.
You mention that you found it difficult to transfer your site away to another registrar and host. Domain transfers can have complications. There are several safety measures in place so that domains aren't transferred fraudulently. These are safeguards.
SiteSell Support, alongside the support for your new registrar, guided you step-by-step through the process. It appears that it was your webmaster who actually contacted support and took care of the transfer for you.
What I DID find when investigating your site was that your site was growing month after month while you were with us. In fact, you started at 289 visits a month in July, 2010 and grew to 1598 visits in March, 2011. With a 500% growth rate during that period of time (7 months), you were definitely expanding until you transferred away in April.
As I read your complaints in this thread, benbob, it seems like your webmaster took care of most of SBI! for you. I find no evidence of direct contact with you.
Many webmasters do use SBI! to take advantage of having all the tools they need in one place and for the success rate. Your webmaster, who runs other successful SBI! sites, is delighted with SBI!. I talked with your webmaster about this, who denied any problems.
It's hard to figure out why you are so upset with us. In any case, now that it's done, please accept my best wishes for the future.