I really don’t want to post this here, but I can’t get anyone from Sitepoint to respond. On May 1 my regular monthly payment went through for $15, and then on May 16 my monthly account was charged $16.45 for a “Billing error amendment.” I was given no explanation, no receipt, no notice - nothing.
I didn’t buy anything for $16.45. I have no agreement with Sitepoint to pay them $16.45. My account is 16+ months old, paid monthly, and is in good standing. If they can charge me $16.45 without notice, why not charge me $17.45? What’s to stop them from charging me $216.45?
I’ve written to support@ and firstname.lastname@example.org, and no one has responded at all. I’ve used regular email and I’ve used their support system on their website. This is my 6th or 7th request for account assistance, and regrettably, I have to do it in public. What do I need to do, contact their support staff individually through Twitter?