Thank you Mike for explaining the prior situation.
At one stage it looked like a hack attempt (I am not going to divulge why for obvious reasons). Later though it was plainly obvious a server was at fault due to the 'error report emails' I was getting from those servers, which correlated.
I had to e-mail her; explaining members were experiencing a 'global problem' as PM was/is NOT an option under an account lockout.
I know only several thousand people may have been effected but still it would have been useful at the time if a simple thread was created.
Saying something on the lines of: "Don't Panic", we are aware, etc.
Any self-respecting networking professional even junior level would have done so else it leads to communication backlogs or worse.
Anyway, hopefully things are now running smoothly again.