Security Protection Virus

Community
1

Security Protection - Virus Solution and Removal

My mom has this virus on her computer and she can’t open any browser to download a new anti virus software and SUPERAntiSpyware didn’t detect anything. The task manager won’t open either. I’m afraid to use a flash drive to move an anti virus software from my computer to her computer because I’m afraid the flash drive will then be effected.

She’s using Windows Vista Home Premium.

How do I remove this virus?

2

Microsoft Standalone System Sweeper

Is a bootable offline scanner.

3

1- Make an anti-virus boot disk (vareity of free AVBDs and instructions here)

2- Boot with disk and follow instructions.

Side note: It’s not without risk, but putting an infected USB drive into a healthy PC with up-to-date AV should be okay, just ensure auto-play is disabled.

Think of it this way: the writers of these things have to deal with storing and moving them around without infecting themselves - it’s just a file until you execute it.

4

As rushiku said, probably the safest thing is to use a virus-clean virus to create a book disk and then run it through your mother’s computer.

With a bit of luck, it will clean it… with a bit of less luck, you will have the name of the virus, do a search in Google and get the instructions to clean it manually

5

clear all your tempfiles and temporary internet files

download malwarebytes antimalware and put it on a cd/flashdrive

reboot your mom’s pc and start up in safe mode without network - in safe mode you can go to msconfig and remove the rogue-ware from startup
then install malwarebytes antimalware and run it

reboot into safe mode with network - run malwarebytes antimalware and update it - run it again

reboot into safe mode without network - run malwarebytes antimalware -> reboot

if you are unsure about how the removal went download Hijackthis and “do a scan only” and have a look at the logfile - post the log here if you are unsure of how to use it - don’t delete anything you are unsure of, as it may result in the pc not booting up again.

Good Luck

6

A good solution might be the combination (Ccleaner, Malwarebytes Anti-Malware Free, Microsoft Security Essentials), all are free tools.

Use them in proper order and if you do it in Safe mode much better.

Greetings.

7

Try this

Start your system in Safe Mode
Download Antivir
Scan and see if it works.