SASSA Status Check Appeal page design review

Hello everyone,

I’ve recently designed this web page for the and would love to get your feedback on its usability and visual design. The page is intended to provide users with a simple interface for checking their application status, payment dates, and other relevant information by entering their ID and mobile number. I aimed for a clean and straightforward layout to enhance user experience. Please let me know what you think about the design elements such as color scheme, font choices, and overall layout. Also, if you have any suggestions on how to improve the usability or aesthetic aspects of this page, I would greatly appreciate it. Thank you!

As a disclaimer, I’m not South African so I have no skin in this game, but I personally would highly question this site.

  1. Are you affiliated with the grant program? There’s no indication you actually are, so why would I ever enter PII (Personal Identifying Information) into your site which can be used by someone else to gain access to grant money. No thanks.
  2. There are numerous typos throughout the site which would make me question the validity of the site. “swallowing the steps” instead of “following the steps” is just one example, but probably the most egregious. Another is the “Baby, apply here” text…what the?
  3. The headers being a smaller font size than the content is an odd choice and a bit disconcerting.
  4. There are several instances where you have a list of items, then a set of headings with more details. One or the other, not both. I’d lean towards getting rid of the lists but that’s just me.
  5. The vertical padding looks too thin compared to the horizontal padding, but that’s personal preference
  6. It seems…flat, for lack of a better term to it. A little dropshadowing around the boxes perhaps to make it seem more complete might help