Question

hello im new to the site and hope im in the right , 3 days ago one of my admins messed up our database , ive tried to login to my cPanel for the last 3 days but wont let me, i even tried to get a new password which tells me one has been emailed to me or the url has to go further, and i havent recieved one email everything is automated so cany talk or email anyone on servage my question id how can i get intouch with servage to get a password to get to my cPanel and have a backup replaced thank you

admins messed up our database , ive tried to login to my cPanel for the last 3 days but wont let me, i even tried to get a new password which tells me one has been emailed to me or the url has to go further, and i havent recieved one email everything is automated so cany talk or email anyone on servage my question id how can i get intouch with servage to get a password to get to my cPanel and have a backup replaced thank you

Do you host the cpanel on the server yourself?
Or is there a host you could contact?

If it’s your own server & cPanel instance, you should log in with the root account and reset the password manually.

Thanks for your reply Immerse, Its a host I have to contact but cannot login to cPanel to do that. havent a phone number or email to contact them its all been done roboticly the replys ive had back, and the host is servage

Maybe you can write an email and send it to all the addresses on this page: Servage Hosting - Contact Us

They ask you to create a helpdesk ticket. So as Immerse, said writing to them is the way out. In the meanwhile you may want to have a look at Servage WIKI

This resource may be of help.

hiya hostwitus thanks for your reply, i cannot make a helpdesk ticket because i cant get into my cpanel to make one ive written a lot of emails to the sales-info help emails and just got atomated replys back stating to me to place a ticket in by going to my cpanel , which i cannot do ive asked a few times for a forgotten password all is filled in correct and get the message an email gas been sent to you and i get nothing back, so im going around in circles, unless some kind person who is on servage can tell them of my problem, everything else has not worked thanks again

I believe your web hosting is only the one who can help you with the problem solving. Try to search on their whois on their web site but you need to get opportunity to get in touch with the company.
Most likely your account is not yours and belongs to the admin.