Hello,
I got mmhosting.com reseller plan a year or ago back i think. In the start everything was beautiful, they gave me good discount on my first month to try the service and were very helpful in setting up everything. Support tickets were answered very quickly and it was looking like that this is the dream host every client is looking for.
Even with 3rd party scripts of my clients they helped me out even using live chat sessions which was very good…and like several months went by. I was a happy customer and was paying monthly.
Just 2-3 months the server went down and I tried to go on their site which was also down, so i waited, but even after 4 hours there was nothing. So i went to bed and next day they were back up. This server going down thing is now getting frequent as they are overloading their servers alot. And the service level is just getting poorer day by day. Support tickets are not answered for days. It seems now that its a 1 man show going on there.
Also i terminated some accounts coz client’s did’nt pay on time and later they paid so I went to their support and asked them to do a simple restore of accounts from their backup but i got response that for reseller accounts they do not maintain backups at all. This was very shocking for me. Due to this I now decided to move to some other host and when i tried to generate full cpanel backups guess what: it won’t work. The backups are not generating and for 1 account it got generated but when i tried to restore it then it won’t work coz it was corrupted.
I raised a ticket about this on 21st Jan 2010 and till date I have not received any answer about it. I suggest to all resellers that you please STAY AWAY from mmhosting.com as much as possible.
Thank you.