Managing multiple email access for a company

Business
1

Hi everyone,

My company has now finally moved to the point where I have a couple of other employees. I now have a person who is handling all of our invoicing and purchases.

The problem is, people often email their questions to the wrong department (example, I get invoicing questions, the invoicing lady gets technical questions). What we’ve been doing is simply forwarding these emails to one another through outlook express. However, this might work right now, but as the company gets bigger this will obviously be a bit cumbersome. Is there a better platform we can use besides outlook express to manage multiple email addresses for a company?

One of the problems with Outlook is also we can’t see other correspondence one of us has had with a customer. It would be nice to have a platform where we could easily review the email history with a customer.

So basically, my question is: what do small-medium sized companies generally use to manage their email?

2

Google Apps is very good solution, try it first

3

I would suggest two things (you can user either one, or possibly both):

  1. Switch to google apps standard. This is free for up to 50 users. You can then create as many groups as you want, emails like sales@domain.com or support@domain.com, and configure who those groups forward to.

  2. Start using a Customer Relationship Management (CRM) tool. One popular one is highrise. You basically create an account for each of your clients, and store all information related to that customer there, so that it can be shared across your team. You can also forward or bcc emails to it, so that it can include a record of all emails as well.