This is for an all-in-one WiFi Inkject colour printer.
I’m deciding which is better, going with HP which only has 1 color cartridge, or going with Brother that has 3 color cartridges.
I’ve been buying HP’s all in one inkjet for years.
I used to be a loyal customer of HP for years until I had terrible experiences with them re: my laptop all last year. Even though they eventually tried to smooth things over when I wouldn’t give up, their tech support & entire Canadian HP company is terrible. I can’t speak for the US arm b/c unlike in Canada, they allow Americans to speak to the office of the president as they believe in customer service over there.
All & all I feel tech support doesn’t know what they are doing, they make things very difficult when calling in just to access my file, they ignore phone calls, their complaint center doesn’t let me speak to managers & there are times when they are very rude & condescending. The last guy I spoke to tried to pretend he didn’t understand what I was saying.
I know I’m not the only one who has had problems, when I searched online, there’s hundreds of complaints.
I’ve spent countless hours & months of my precious time troubleshooting things with them & I feel that compared to how things were years ago, their hardware is now sub par.
I shouldn’t have to re-buy another inkjet so soon. I’ve only had this one for 2 or so years & even with this new laptop they sent me I’m having problems again.
I just don’t know if buying the colour cartridges separately when each one runs out is less expensive in the long run vs having to replace the entire colour cartridge, or it makes it more expensive with Brother b/c you have to buy 4 all at once when the testers run out.
I don’t know how long the testers will last or if they run out all at the same time.
I rarely print in colour. I use the all-in-one mainly for faxing & copying & only the odd time do I print on it b/c I don’t want to switch out the scrap in my b/w laser for clean paper.
In fact I just bought a brand new b/w Brother laser printer after using Samsung’s b/w lasers for years. I like it even though it’s HUGE & very heavy. The scanning is a breeze & I’ve had to call tech support twice & they seem to be smarter over there.
Both WiFi inkjets are the same price this week & they have similar stats with sometimes HP being faster for some things & sometimes Brother being faster for others.