IE will not display or download document links

HTML & CSS
1

I just created this site and because I am using a Mac, I do not have IE. I have had a few people tell me that they are not able to download PDF files. That is to say, when they click on a link that is supposed to display a PDF file in a new tab, they get a “This page can not be displayed” error. I can take the same file and put it on a different website, create a link and it works fine in IE.

The link to this page is www.dallascameraclub.org. Try clicnk on any Newsletter as they are all PDF’s. They will produce an error in IE. Works fine in Safari, Firefox, and Chrome.

This is a wordpress site and I have never heard nor had this problem before. I have no idea why this would be the case.

Any ideas?

Many thanks,
Houston

2

Works OK for me using IE 11 although it is a bit slow.

3

Maybe a problem with the HTTP headers?

http://www.dallascameraclub.org/wp-content/uploads/2014/12/2015_january.pdf

GET /wp-content/uploads/2014/12/2015_january.pdf HTTP/1.1
Host: www.dallascameraclub.org
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,/;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate
Referer: http://www.dallascameraclub.org/newsletters/
Cookie: PHPSESSID=4dli5fuuosd87mg7bc6t04edk5
Connection: keep-alive
If-None-Match: “628487c-3e95fb-50bf00b3a9b00”

HTTP/1.1 302 Moved Temporarily
Server: Apache
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, max-age=0, post-check=0, pre-check=0
Pragma: no-cache
Set-Cookie: mplk=e0c0cc6af907cdaf25e804e628aeb572; expires=Thu, 22-Jan-2015 21:52:36 GMT; Max-Age=5
Location: /wp-content/uploads/2014/12/2015_january.pdf
Host-Header: 192fc2e7e50945beb8231a492d6a8024
Content-Type: text/html
Content-Length: 0
Accept-Ranges: bytes
Date: Thu, 22 Jan 2015 21:52:32 GMT
Connection: keep-alive
X-Forwarded-For: 71.192.198.203
X-Cache: SGCACHE-MISS

4

Thank you Mittineague, I appreciate you taking a look at this. So what is the problem with the headers? I do not know what to look for. Do you see something wrong? if there is a problem with the headers, how do I fix it?

Many thanks,
Houston

5

Thanks Rubble, I am assuming that you are on a PC?

6

Yes a Windows 7 setup.

7

Does the user’s computer have Adobe Reader installed or otherwise know what a .pdf file is? If it does not recognize the .pdf suffix, it will not know what to do with the file. The browser settings tell the browser what to do with the file, how to handle it.

8

HTTP/1.1 302 Moved Temporarily
…
Set-Cookie: mplk=e0c0cc6af907cdaf25e804e628aeb572; expires=Thu, 22-Jan-2015 21:52:36 GMT; Max-Age=5
Location: /wp-content/uploads/2014/12/2015_january.pdf
…
Content-Type: text/html
Content-Length: 0

I don’t know for certain, but the browser could, depending on the Internet settings, be unhappy about

  • getting a Moved (I doubt this is the problem)
  • needing a Cookie (might be)
  • getting Content type text/html for a pdf file instead of application/pdf (IMHO this is the most likely)
  • Content Length 0 (nothing to see here?)
9

ronpat, even if they did not have reader installed, the browser should ask them where they want to save the downloaded file to. It should not give them an error.

10

Mittineague,

Where are you getting this header info from? How do I go about changing it so it is configured properly.

God I hate IE.

Many thanks,
Houston

11

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.