Notice: This is a discussion thread for comments about the SitePoint article, How To Quantify The User Experience.
Interesting.. but what if the website was the face for a business and the user expects to recieve a physical service after s/he has used the website? (eg. Amazon users use the site then expect to receive a book by mail at home) Wouldn't UX need to factor in the elements beyond the website. There's more on my blog derrickpisani.com