How to prepare a high level plan for a 1 week Design Engagement

Hi everyone,

I am trying to prepare a high-level plan and approach for leading a 1-week Design Engagement for a Healthcare company, with a use case focused on improving the experience and outcomes of patients who need physical therapy rehabilitation.

Following is the draft plan:

DAY 01: PREPARATION & UX RESEARCH
Goal: Understand users

MORNING

  • Introduction, Ice breaker
  • Activity 01 (30 minutes): Stakholder Map. Work out the relationships of the stakeholders to each other and to the project.
  • Activity 02 (30 minutes): Stakeholder Hopes and Fears. Expectations and expected challenges.
  • Summary (60 minutes)

AFTERNOON

  • Activity 02 (half a day): Lunch and onsite visit to facility. Observe, talk and understand patients.
  • Summary (60 minutes)

DAY 02: Ideation
Goal: come up with ideas

MORNING

  • Activity 01 (60 minutes): Empathy Map. Work out complete portrait of users.
  • Activity 02 (60 minutes): User Stories
  • Summary (60 minutes)

AFTERNOON

  • Activity 03 (60 minutes): Big Idea Vignettes. Idea-brainstorming session.
  • Activity 04: (60 minutes): Prioritize Grid. Finalize key ideas
  • Summary (60 minutes)

DAY 03: Wireframe/Prototype
Goal: Build simple and refined models

MORNING:

  • Early morning onsite visit (30–60 minute)
  • Activity 01: Sketching/Low-fidelity wireframe (60 minutes). Come up with simple models for key ideas
  • Activity 02: Presenting ideas and feedback (60 minutes)

AFTERNOON:

  • Activity 03: Medium-fidelity wireframe (60 minutes). Refine built models.
  • Activity 04: Presenting ideas and feedback (60 minutes)
  • Summary (60 minutes)

DAY 04: Wireframe/Prototype
Goal: Build simple and refined models

MORNING:

  • Testing with patients (120 minutes)
  • Summary (60 minutes)

AFTERNOON:

  • Activity 01: High-fidelity wireframe/Prototype (60 minutes)
  • Activity 02: Presenting ideas and feedback (60 minutes)
  • Summary (60 minutes)

DAY 05: Testing/Feedback
MORNING:

  • Testing with patients (120 minutes)
  • Summary (60 minutes)

AFTERNOON:

  • Summary and Program feedback (120 minutes)

NOTES:

  • This is a week draft plan of Design Engagement activity excluding logistic pre/post-program preparation.
  • The activities should be reviewed and re-planned everyday if needed. There are extra matarials for activities like storyboard, need statement,etc. when required.
  • The program will be held at a real-life physical-therapy facility. Participants should try to live and see things from the patients’ angle to have more insights and provide better solutions to improve thier lives.

QUESTIONS:

  • Kindly give me some comments over the draft plan above. Especially about the type of activities, the order, the amount of allocated time for each activity.
  • What could be potential challenges I might face organizing program like this? Especially with the target audience as physical therapy patients.
  • How to make the activities more lively and fun? Fun and productivity do go along really well; especially when it comes to creative tasks such as these.
  • The activities are planned based on IBM’s design thinking guideline. What other guideline could be used? Any book recommendations?
  • How to make this plan more “high level”? Does a “high level” plan include logistic pre/post-program and contingency plan?

Thanks a million!

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