I’m very disappointed in EuroVPS, not because they don’t do refunds, but because of their rude attitudes.
I sent this to support:
It has been more than 72 hours since I placed an order and made the payment without any progress.
I would like to cancel all my orders and request a full refund.
The reasons for this decision are the following:
On your website you mention that the setup time for VPS+OS generally takes less than 5 minutes from the time an order has been accepted.
A payment for ordered products or services implies that the order has been accepted.
5 minutes, an hour or a couple of hours, that would be acceptable, 72 hours is not.
After more than 24 hours I contacted support to ask if I forgot anything that caused the delay and if I should take action to correct something.
My message was forwarded to the billing department.
After another 30 hours I decided to contact support again to ask if anything was wrong with my order.
The answer was that you are ‘currently full’ and that ‘I would be provisioned tomorrow on brand new hardware’.
Support did/does not keep me up to date.
You are ‘currently full’
This raises a red flag. This means that there is insufficient hardware available to expand quickly and on demand.
This also makes me question the following sentence you show on your website: “This, in tandem with our large spare parts inventory, …”
Domain name has not been registered
Even though you reached your capacity, you could still have registered the domain name to ensure the domain name’s availibility to me as a customer.
Therefor I would like to cancel my orders and request a full refund.
I would like to receive a confirmation for the cancellation as well.
A couple of minutes later I received a phone call from someone at the datacenter telling me they were busy putting in the new hardware, explaining that they had many signups which lead to the delay and that my VPS would be up and running within the hour. I told him politely I’d still like to cancel my order and would like a refund, then he cut me off mid-sentence forwarding the call to his supervisor.
The supervisor was quite clear about it that I had been provisioned as we spoke, and that there would not be any refunds.
I said that I understand, and that I’d still like to cancel all my orders, with or without a refund, which he took offence to, I guess, because he kept interrupting me and rambled on about that I can’t get a refund and so on.
When I finally had the chance to say something I said that I was watching the dashboard and all the services were still ‘pending’, to which he answered that ‘you could not see if it’s running or not because at that time only they could see it in their backend’. Again rambling about the refund…
I found his attitude extremely rude and I ended the call.
I tried to call them back at their support line in the Netherlands, no answer of course, so I had to contact their support line in the UK.
It took me a couple of minutes to call them back, and in the meanwhile I saw they started the VPS. Of course…
I ordered a VPS with another company earlier this morning and was up and running in 4 minutes 36 seconds (yes, I timed it ), so I feel that the guys at EuroVPS simply fired up a VPS so they did not have to do a refund.
The guy at the datacenter cut me off mid-sentence and forwarded the call to his supervisor.
The supervisor kept interrupting me and raised his voice without any reason.
The guy at the support line lacked general friendlyness.
Basically, they were rude.
I don’t feel treated like a client, and indeed, you get what you paid for: poor support and 1 Ghz per core (which they don’t mention anywhere on their website).
And they throw the bad attitudes in for free
Another experience richer…