Corey, thanks for your input. Our 99% shipping is Ground. So Ground is very important to our business. If it were Express, we would not hesitate to choose Fedex.
It's nice to know your experience with your high volume shipment of $1000 a week. In this case, the UPS rep should work with you and give you nice incentive rate, right? My incentive is not that high, for Ground, it is close to 10%. And with some other waivers and Oversize adjustment.
What is nice about UPS is, whenever we call, there is always a rep return the phone call within one or two days, and they can visit your office. When our volume outgrew the initial contract, it was the rep who called me and told me that we need to re-negotiate the rate. That is really something.
On the other hand, I am having a hard time to meet any rep from local, Houston, Texas, all I got is a rep based out of Arizona, which makes the talk very difficult. Not to mention, it took 3 months for them to call me, and another 3-4 months to get a rate agreement. What kind of business can afford this kind of wait? Not until I reported this to their higher up management, did they finally paid attention to us. They once ignored our emails for 20 days. Even they gave us comparable rate to UPS, are we confident enough to switch? No. The sales rep just wanted to get us signed and moved on. We raised the question about transit time twice, and they did not jump on and answer that question.
It is interesting that Chris did not find Fedex GROUND is cheaper than UPS Ground. We compared the rates, and found the Fedex Ground is usually cheaper by 8% - published rate, and they can give you bigger discount like 12% vs 9% of UPS.
Guaranteed Transit Time
UPS Ground guarantee their transit time. But Fedex Ground transit time published is a lot faster than UPS. From Houston to New York is like 5 Biz days UPS and 3 Biz days Fedex Ground. But I don't know if Fedex Ground is guaranteeing it.
Lost Package Claim
Everytime we file a claim for lost package with UPS, it is very resolved very fast, not much wait time. That is a big plus. Adjusting bill has also been easy with UPS, just call them and tell them their dimension measurement is wrong, they will correct them and reflect it on the next bill. With DHL, it takes months.