Domain Registrar Won't Assist With Transfer

Hosting
1

I have a client who wants to leave her current host and registrar, YELL0WPAGES.C0M. She knows nothing about the process, and the host is really dragging their feet about helping.

Our first step is to get her domain moved to another registrar. I suggested that she first make sure that she is the actual registrant & owner of the domain. Apparently the current host acknowledges that she is, but so far they have been evasive about assisting beyond that.

What’s the best way to proceed with this?

The Whois info:

–

Registration Service Provided By: admin338**
Contact:

Domain name: ********.com

Administrative Contact:
admin338**
Accounts Payable ()
+1.8004792***
Fax:
611 Brand Blvd
5th Floor
Glendale, CA 91203
US

Technical Contact:
admin338**
Accounts Payable ()
+1.8004792***
Fax:
611 Brand Blvd
5th Floor
Glendale, CA 91203
US

Registrant Contact:
admin338**
Accounts Payable ()

Fax:
611 Brand Blvd
5th Floor
Glendale, CA 91203
US

Status: Locked

Name Servers:
dns01.gpn.register.com
dns02.gpn.register.com
dns03.gpn.register.com
dns04.gpn.register.com
dns05.gpn.register.com

Creation date: 17 Oct 2007
Expiration date: 17 Oct 2011

–

Thanks for your assistance :slight_smile:

2

Generally speaking, domain providers don’t get involved in what’s essentially an
ownership dispute between its listed registrant and a third party. That’s because
a variety of legalities can be involved, none of which paint a pretty picture.

You are right. They just do not have any right to be involved into dispute.

3

Unfortunately acknowledging isn’t necessarily the same as agreeing. If the host
said the listed registrant is the owner, surely your client will (violently?) object
to that.

Generally speaking, domain providers don’t get involved in what’s essentially an
ownership dispute between its listed registrant and a third party. That’s because
a variety of legalities can be involved, none of which paint a pretty picture.

Good luck getting it resolved somehow without…knock on wood…filing suit.

4

A careful reading of the fine print in the original contract should make it clear as to who owns what. That the payment was for a unique design to be used only on that one site ought to mean that it can only be used on that one site - where that site is hosted shouldn’t be a factor. Of course if the contract says differently…

5

Thanks for the suggestions. My client is currently attempting to coax the registrar login information from the existing host …we’ll see how it goes.

Now she is running into a new twist with them. Although she paid YELL0WPAGES.C0M for a website designed specifically for her from the ground up (it was not from a template or site builder), they are now claiming that they are the legal “owners” of the website and will not allow her to use it on a different host.

I’ve never heard of a situation like this. If the person paid for an original design, shouldn’t they be allowed to keep it?

6

Also make sure that is not expired domain name or the one which is less then 60 days old. Those 2 issues can prevent your transfer.

7
  1. Get it unlocked
  2. set email to your email
  3. Note down the ‘domain secret code/authentication code’
  4. Go to new Registrar and start ‘domain transfer’

Good luck.

8

The first step to be able to get it moved is to get it unlocked.

9

Well …it wasn’t when she had them design it years ago. Recently though, “© 2010 AT&T Intellectual Property. All rights reserved. Licensed content used with permission.” suddenly appeared in the footer of her site. Curiously, this happened just about the time she contacted them about the design ownership issue :shifty: .

I guess that’s the end of that.

10

Thanks …we have requested a copy of the original design contract.

11

I’ve never heard of a situation like this. If the person paid for an original design, shouldn’t they be allowed to keep it?

I suppose that one was copyrighted?