Domain name has been stolen!

I’ve got a fellow tech whose non-expired workplace domain name has been stolen from register.com.

Any advice?

I registered a domain name through register.com

we use it for our exchange email service last week we started having a problem receiving emails after doing a whois I could see that the email name server was wrong

I’m the only one with access to the domain management settings so I have no idea how they got changed, even worse when I tried to access the site to change it back it tells me domain name not found!

I call register.com and they tell me that the domain name was done through a reseller, and they cant do anything for me because I didnt have direct access to it.

They could only give me the name of the company and a phone number

The name of the company is internetnamesforbusiness.com

when I call the number the only option is to leave a message

I have been leaving message’s and sending emails for days without getting a response

All of our email is going to this other mail server I think because outside email does not get kicked back when sent to an email on our exchange account.

I have called register.com and pleaded with them to help me gain control, but they said they are not able to do anything

What can I do to gain control of my domain name, which has not expired

If the domain was registered through register.com, they have to help you.
Otherwise, if the domain was registered through their reseller, contact him.

You should know where you registered the domain. Was it not locked?

Good luck.

they tell me that the domain name was done through a reseller, and they cant do anything for me because I didnt have direct access to it.

Was the domain registered in the WHOIS with his name and email address as registrant?

After much runaround and finger pointing, he finally was able to attain access to his domain. I advised that he transfer the domain elsewhere since it sounds like something fishy is going on with this usahosting company.

Thanks, I appreciate the help.
I was finally able to talk to a 3rd company, (usahosting) and this company, who was the original company I used to create the domain name and a sync email service that was canceled over 6 months ago, they gave me access to the domain settings, but only after I purchased a ‘dns management’ package.

They told me that I should of never been able to change the mx records because all I did was pay for the domain, I never paid for a hosting package or email package after canceling the initial sync email service.

Never have I got the run around to such a large degree, they had a nice circle of finger pointing going on.

My question now is, all of our emails for the past 5 days or so, are those gone?

nothing was getting kicked back when an email was sent to that domain email address.

When I did a whois before I was able to fix my issue and the mx record was pointing to the email name server and cnames to the webserver hostname
if that makes sence.

this whole thing still scares me very much
even though it’s now fixed, and I’m pretty sure I have cut off that INFB company from having anything to do with our domain now (I think)
what happened to all those emails, best case senareo is that our email service using that domain name will start to get a very large amount of spam in the future.

He should see that he has all the domain rights, his own email address, his domain secret code, prices are freezed, full control of domain, domain lock and so on while trnsferring the domain to another registrar.

Good luck.

I have called register.com and pleaded with them to help me gain control, but they said they are not able to do anything

I suppose in reply to the said it would be reasonable to ask “Why?” I would like to here what will they say in response.

I’m sure he asked. I don’t have what they gave him for a response.

Fantastic!!! It sounds as he is a number for them only not customers they love and do everything possible for satisfaction.