Developing policies for business?

What are the main tips for developing policies for business?

Policies to cover what?

Dont like working in a cube farm? Then perhaps your one of your policies should be open door and open plan?

Develop a mission statement and unique selling proposition, then match policies to fit. Have something to insure policies are consistent, and reflect some central guiding principles.

Use principles first. See what works as the business grows, then develop policies to manage that growth.

What you don’t want is policies that seem to be ad hoc and slapped together to address emergencies as they arise, rather than serve strategic purposes like employee retention and branding effectiveness. For example, don’t say “we listen” then disable customer service by taking away any authority to act on what they hear from customers.

As Ted has pointed out, some direction would be a good start.

That said, some good starter advice is this:

Trawl through sites selling similar services/products to you. Then look at the policies they have. If its data collection, look at privacy policies, terms and conditions, etc, or if it was products look at warranties, returns policies, shipping, payment methods.

If you are after business policies like HR or OH&S, then consult the local industry body for that particular area and see if they can provide you with a kit or information.

If its business processes, then just start developing those and see how you go. Experiment with various production methods, and document each step. If you have employees with prior experience at more developed companies, then try asking them for input.

I would even recommend using prior bad experiences to help decide internal policies. Things like bullying, harassment, working hours and pay periods are all places where you can draw policies that improve your previous working conditions. Dont like working in a cube farm? Then perhaps your one of your policies should be open door and open plan?