Demanding more work done while holding payment

I have a client who often delays the payment for 1 to 2 months. He would insist that his works are urgent and need me to upload or send him the files before payment. I do not want to appear like I don’t trust him and want his money so much that I don’t care if my client is urgent or not. So I usually send him the files.

However, he would delay his payment for 1 to 2 months and look over(for don’t know how many times) the done work during this time. Then he would send me additional changes and a few new items. He expects these changes to be part of the yet-to-pay balance work. I tried to ask him to make payment to the outstanding balance but he insists that he will only make after the new changes are made. I tried to delay his new items but he would go on and delay the payment even longer until I have to do his new changes.

I have been working with this client for a year and that was how he managed to “blackmailed” me to keep me continue working with him. His budgets are also already VERY LOW. I finally managed to have him cleared all the outstanding payments last month. Today, he is sending me his new set of website updates again. I am thinking not to fall for his trick again especially when I have finally got back all the money he owed me. I am thinking to insist on a up front payment. But I know he gonna say like this isn’t the usual practice between us. I don’t wish to turn the relationship nasty and then he go round telling the world I suck.

If you were me, how would u probably do?

fire your client

Quite honestly I would say goodbye!
Look at it the other way around, if you didnt do his work for 1-2 months and didnt get it done, do you think he would be nice to you?! I doubt it!

upload or send him the files before payment.

Take down the site. Ask for payment, real nice like.

I do not want to appear like I don’t trust him and want his money so much that I don’t care if my client is urgent or not.

If the client can blackmail you, newsflash: That cat is out of the bag.

The relationship is already nasty, he treats you like an indentured servant.

Payment in advance or no work.

Find a better client. These games are expensive endeavors because you only have so many hours in the day - don’t waste your time with clients that don’t want to grow with you.

The relationship is already nasty, he treats you like an indentured servant.

I smell an employee out of their depth here. You really should take up retirement. And knitting. …for yourself, of course. Heavens, don’t try to charge money for the knitting.

How does the thought process go from being uncomfortable with real human interaction (which has tough patches) to “I know, I’ll develop human-computer interfaces for web sites.”

While I am not all that sure, I don’t think the client is all that much the problem. Too many people got into the business 'cause they couldn’t figure out humans. That makes for a poor UI.

And really poor chances when playing the client lottery. (Because without one heck of a nose for people, that’s the game you’ve signed up for).

Enjoy the rainbows and unicorns world where clients are supposed to get easy to deal with.

Simple. New year, new policy: Payment is required in advance, before work even starts. Be firm, but polite and professional.

I agree, if you’re good you can easily find better clients : just tell him you are overload with these clients :slight_smile:

Sounds like the relationship’s already on the rocks. Nothing will change, not with someone like this. Dump him and move on.

And who cares what he says about you to anyone? No one will care. I’d be more worried about walking on the cracks in the pavement. :wink:

Paul

Send him the invoice first for the services to be rendered… Or send him the invoice afterwards with payment terms like n/30.