I want to delete items on my website but I am not able to. When I connect to my website using FTP, in the remote host pane is the www folder. When I click on it to open it I find that there is a htdocs folder in which there are xampp and sqlite folders. I have tried right clicking on each of these folders (not on the www folder itself but on the htdocs, the xampp and the sqlite folders) to delete them. Unfortunately, they remain where they are. All I want to see is the www folder. Can anyone help me?
Are you getting a “Warning” when you try to delete them?
I’m wondering if your permissions are set so you can delete the files?
I get a message “Really delete all selected files and/or directories” and a choice to click yes or no. I click yes but the file remains where it is. After I click yes the FTP flow of information in the top pane flushes through with information:
Status: Retrieving directory listing…
Command: CWD xampp
Response: 250 Directory successfully changed.
Command: PWD
Response: 257 “/www/htdocs/xampp”
Command: PASV
Response: 227 Entering Passive Mode (67,192,77,38,217,98)
Command: LIST
Response: 150 Here comes the directory listing.
Response: 226 Directory send OK.
Status: Directory listing successful
Status: Retrieving directory listing…
Command: CWD sqlite
Response: 250 Directory successfully changed.
Command: PWD
Response: 257 “/www/htdocs/xampp/sqlite”
Status: Directory listing successful
Command: CWD /www/htdocs/xampp
Response: 250 Directory successfully changed.
Command: PWD
Response: 257 “/www/htdocs/xampp”
Command: RMD sqlite
Response: 550 Remove directory operation failed.
Command: CWD /www/htdocs
Response: 250 Directory successfully changed.
Command: RMD xampp
Response: 550 Remove directory operation failed.
Command: CWD /www
Response: 250 Directory successfully changed.
Command: RMD htdocs
Response: 550 Remove directory operation failed.
Status: Retrieving directory listing…
Command: PASV
Response: 227 Entering Passive Mode (67,192,77,38,242,89)
Command: LIST
Response: 150 Here comes the directory listing.
Response: 226 Directory send OK.
Status: Directory listing successful
I’m taking a guess here without the actual logs from the server but…
Make sure you are selecting all hidden files first (you can’t delete empty folders and many FTP apps won’t delete anything that isn’t actually selected).
Check and make sure each folder and all files in it have write permissions. (0744 should do it depending on server configuration).
Thank you for your help. I have tried chaning file attributes on each folder to 0744. They still refuse to go away. I then started a configuration test on FTP and got the following result…
Connecting to probe.filezilla-project.org
Response: 220 FZ router and firewall tester ready
USER FileZilla
Response: 331 Give any password.
PASS 3.3.5.1
Response: 230 logged on.
Checking for correct external IP address
IP 192.168.1.2 bjc-bgi-b-c
Response: 510 Mismatch. Your IP is 86.40.57.21, ig-ea-fh-cb
Wrong external IP address
Connection closed
The htdocs holds two folders xampp and sqlite folders which are empty. If I can’t delete empty folders I just hope they won’t interfere with anything I post