Cubecart v4 install issue

arg this is so frustrating I am not sure if this is in the right forum but I was really hoping someone would be able to help?

I have posted on the Cubecart forums and got no response and as I only have FTP access to the hostgator account I can’t get assistance from them either ARG!!

I have installed Cubecart v4 on hostgator account. Created database(set to all permissions) checked file and folder permissions 755 and 644 I’ve even deleted and re created the database incase there was some glitch.
I seem to only be able to get to stage 3 before I get this error

Warning: mysql_connect() [function.mysql-connect]: Access denied for user ‘xxx’@‘localhost’ (using password: YES) in /shop/classes/db/db.php on line 45
Access denied for user ‘xxx’@‘localhost’ (using password: YES)

could someone tell me what I am doing wrong??? is it to do with the Mysql database??

I agree, please contact your hosting provider support.

Welcome to Sitepoint!

For getting Cubecart support you’re always better off submitting a support ticket.

That error is mysql related, double check your database name, database username and password, and try the install agin. If they definately are all correct it’s possible there’s an issue with your host’s mysql server, in which case you need to contact them.