Hi All,
Currently I am working on a new start up that involves people to sign up for free to a website service. However I am building a business model in which they can upgrade and pay for professional help. Now the professionals will be vetted manually but at the moment what I am struggling is the contract. I need to make sure that the contract covers me and the business from anything that may not work, for example i will be charging users for this service but i need to make sure that the professionals actually do what they are supposed to…my concern is what if they do not answer user questions, of they lose internet connection. i want to assign users to teachers who actually respond…
question is do i say this in the initial review process or do i wait for them to register then send them the terms and conditions, obviously i cannot put this on a public page as the general users may well have a look at the content…