Basic Ticket System and Email Addresses

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1

Hi All

I hope this is the right section to put this…

I am doing a pile of upgrades to my CMS and I want to add my own basic ticket system for lack of a better word.

With the product I am about to launch I plan on having 20 to 50 telemarketers/sales people.

I don’t want to give them all email addresses as such, I’d rather have my system send and receive all emails and store all correspondence in one location.

So my question is: can I create a “fake” email address that doesn’t actually exist and have my CMS somehow grab the email and write the contents to the database and then the system can notify the user that there is new mail there?

If so can someone point me in the right direction? Otherwise any suggestions?

Thanks in advance.

mrmbarnes

2

Fake email address? No, if an email address works, it is a real email address.

An email address with an auto responder? Sure. You should be able to use the control panel of your web host to set up as many email address as they will let you, and have it auto respond with something like, “thanks for your interest, one of our agents will contact you as soon as possible”, or send them some boilerplate email, etc. Call you IP provider and have them walk you through it.

If you want to database the email address, then you will need an entry form on your site where people can enter their email address and post it to the server. Myself I use php for this. You will also need to know how to connect to your database to do this and have the proper tables set up. For what you are doing, or trying to do, you should already be aware of this, or you are in over your head as in a l-o-o-o-n-n-n-g-g-g way from home. You are buried deep enough so as to require having to pipe sunshine in to you. Crack the books, figure months to get up to speed, or find someone who knows what they are doing.

If that is hard, then setting up logic in your page to sort type responses,i.e. Joe is interested in the portable dog wash, but betty want to know more about candles, is going to be even harder. Again crack the books or seek help.