Any Help or ideas would be great!

Community
1

Looking to see if anyone would have an idea of how to go about finding out or how to fix this problem we’ve had for 2 month’s now as our team is out of ideas.

Our Google Analytics is not even close to the true numbers. On November 9th our visitor’s number were up over 30% and within 4 days it was up almost 100% with page view’s, time on site dropping by 50% and bounce rate doubling.

We had not changed anything with the site and would like to get this fix ASAP. We have emailed Google 7 weeks ago and still no word back after 7 weeks.

We’re at the point of stripping all Google Analytics code off and starting over, but I would hate to have my team do that, so any ideas would be great.

Thanks for your Help ahead of time!

2

How do you know your “true numbers?”

Offhand, I’d check the browser breakdown. If one is a zero, you might have a script problem on that platform.

3

Thank you for your input!!

We did check that out with our coding and almost think its the same problem we had a few years ago with Google had changed something on there end and had to send a code to fix it.

*There are no true numbers just a around about +/- 3 to 5%.