OK, after several hours of tinkering, I decided to call Adobe support again. The second time calling, I got a more attentive agent. He found a conflict in their system. After he fixed it, the install worked fine. This is the second time this has happened to me with an Adobe product. If only Photoshop wasn't so darn good.. I've been working with Gimp for the past week and it is not even close. Though, some of their other products do have competitors.