STAY FAR AWAY FROM 1&1
They recently blocked my account due to a failed transaction ( tried to buy wp hosting from a card with different name, I bought many other domains with same card haven’t faced any issues but this transaction got me directly blocked ), my 1&1 is around 3 months old, I have a 3 months old domain along with all my hard work of Quality Backlinks. They suspended all my domains and blocked my account. Emailed them a lot of times, Haven’t got any reply yet.
Called support, they said call security team.
Called security team, they said we cant accept the transaction, you’ll have to call the support team to get back the domain.
Called support team, they said “I have to fill up a form and submit it”, now i submitted a form and got this reply
" Unfortunately, your account was terminated by the security team. Without an active account we will not be able to restore the domain."
Called the security team again, they said I can get the domain back, what I need to do is create a new 1&1 account and ask transfer team to transfer my domain this nee account.
Therefor i contacted an 1&1 agent and created new account, and I talked to them for 53 minutes and they said they can’t do anything.
I have called them so many times, I even don’t remember what conversation we had each time.
When I was really green in the development scene, I tried signing up for an account on
1&1 thinking I would be able to create a “free account” along with “free domain” using their subdomains. However I was wrong about that. I saw that I was being charged for something that was supposed to be “free”. Prior to that, I was prompt to type in my credit card information so I did that. When I saw I was being charged, I then canceled the account along with the billing statement. The website said that my account was closed and everything. Months later, I get a call saying that I haven’t payed the fees on my account. But I closed my account before any more fees was added onto my account. They charged my bank and I told them to check their system because I remember closing my account, they did so. They found out that I did actually close my account and no charges was supposed to be put on my account anymore so they rewarded and gave back the money they charged me.
I strongly suggest anyone who doesn’t know much about purchasing domains or even getting “free” domains to not do it. If a company is asking for your credit card information and they are giving you “free” domain for it, don’t do it. Learn from my mistake and don’t do what I did.
Yeah this happens most of times, but mine is totally different issue, formjust a payment failure they terminated my whole account.
I find they are one of the worst hosting providers after Fasthosts & GoDaddy. Their support team is useless and I find whenever I have had to call them the connection quality is so poor i end up just giving up due to being bored of repeating my self
I have switched to using Kualo now and can only say good things about them and their support is second to none. Definitely worth checking them out if you can!
Yep 1&1 haven’t got the best reputation as you’ve found. There are plenty of web hosts who provide a much better service so shop around.
Sorry to hear that, I hope you’ll find better service provider
I’m sorry about your experience with this company. I hope you’ll find a better hosting provider soon. Thank you for sharing as well. I’ll take note of this just in case I came across with this company in the future…
Thanks for sharing… I love pp like you who save the unsuspecting innocent… Bravo! @tunerway
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