Support Questions About Our Christmas Countdown

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The last two days of our Christmas Countdown have been extremely popular and as a consequence, the number of people contacting our support team has skyrocketed.

Given we’re already working with a skeleton team during the holiday period – we are struggling to cope.

I just ask that you please be a little patient waiting for a response for the next few days. We normally endeavor to maintain a 24 hour response time, but at the moment, we just can’t keep up with demand.

Rest assured — we will respond to your inquiry as soon as we can.

Written By:

Shayne Tilley

Website
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{ 5 comments }

amrha December 30, 2009 at 8:05 pm

I emailed customer support and had a prompt response. thanks

Happy Holidays !!!!!!!!

HAWK December 30, 2009 at 3:43 pm

Hi Millca,
The delay on your Day 8 order is likely to be the result of a stock issue.
Our stock of “Deliver First Class Websites” took a while to get to the warehouse.
It arrived early last week and the guys there are currently picking, packing and dispatching those orders.
We are really sorry about the hold up on that.

cleverprints December 28, 2009 at 9:40 pm

Merry Christmas

millca December 26, 2009 at 1:44 pm

Can you at least give us an update on how far along you are on the orders? For example, I still have not received a shipping notice for my Day 8 order. Which orders are the shipping department currently working on shipping out to customers? Day 4? Day 6?

geektea December 26, 2009 at 12:57 pm

Merry Christmas to all of the Sitepoint staff! Thanks so much for a wonderful promotion!

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