Introduction
Web 2.0 -- it's
just pretty colors, large text, and gradients, right? Maybe it's about
crazy domain names with missing vowels or completely fabricated business
names? Perhaps it's about collaboration and user-centered services.
Regardless, there's a revolution happening here that we either need to
understand or else be left behind.
This week, I took some time to speak to social media strategist, Stephen
Collins, in a short interview about Web 2.0 and social media.
Darling of the microblogging world, Twitter, has had a fair amount of coverage
in the media since it started not so long ago. Tribune co-editor,
Brendon, mentioned the Britney example last week, and it doesn't stop there
-- we jump into the SitePoint archives to see what's been said.
Speaking of Twitter, did you know SitePoint has a Twitter account? You
can keep up to date with all things SitePoint, by following sitepointdotcom.
Finally, to start work on the next Web 2.0 killer app, you'll need a
great design. I'll show you where you can find a fantastic web-based image
editor, not unlike those big-ticket commercial versions -- and this one is
free.
Enjoy the reading!
Miles Burke
tribune@sitepoint.com
(or milesb on Twitter!)


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Summary
Editor's Perspective
Interview with Stephen Collins
Stephen Collins is recognized as one of Australia's leading proponents
of participatory culture, advising businesses and government on Web 2.0,
Enterprise 2.0, and social networking. He has extensive consulting
experience for a diverse client base across the public and private
sectors.
Stephen took time out from his hectic schedule to speak to us about Web
2.0 and social media.
Hi Stephen. You recently co-presented a Web 2.0 university
workshop in Australia. What is it about Web 2.0 that makes it special
enough to gain the attention it's been receiving?
Some people, especially those with old-school mindsets, think the whole
revolution around Web 2.0 and Enterprise 2.0 -- and it is a
revolution -- is about all the great tools we can use. My view is that the
tools themselves are the least important part of the package. What the 2.0
change is all about is people and culture, which is the message
communicated by The
Cluetrain Manifesto ten years ago.
If you had one piece of advice for someone outside the web
industry looking to embrace the ideas of Web 2.0, what would it
be?
Open up and go public. Empower people. Be human. Don't be afraid to make
mistakes. Be respectful.
So, as a web freelancer or web company, what can we do to start
embracing Web 2.0 ideas within our own businesses?
Start off by reading or rereading The Cluetrain Manifesto and
start practising what it preaches. Then, just embrace the 2.0 way of doing
business. Do business this way. It can and does work. Maybe even sign and
use something like the Company-Customer Pact.
There are a bunch of other great books worth reading that any business
looking to "go 2.0" (my goodness, that's a dorky phrase) should
be putting on every employees' desk. In no particular order (just looking
at my bookcase):
Much attention with Web 2.0 is given to social media. This is a
dual-edged sword for companies though, isn't it? One minute, a company
could be the flavor of the "social sphere" and the next, they
could be on the outer. What can they do to avoid being on the wrong
end?
I think the notion of social media as a risk is false. It's only a risk
if you go in underdone. You wouldn't make other business decisions without
consideration, would you? Choose the right people to be the evangelists and
mentors for your brand online. Empower them to engage in the conversation
and make it a part of their everyday job -- not an additional
task. Progressively give everyone in the business that wants to take part
the skills they need and then let them fly!
Brands that do this well have great success using social media. You'd be
hard put to find a bad word from the community about Zappos, for example.
And the mood around brands like Comcast and Dell is moving in a very
positive direction since they've implemented good, well-planned social
media approaches. Well-planned doesn't need to mean slow or corporate;
it's about choosing the right channels and the right people, and letting
them get on with it.
I help many clients with a social media strategy. It shouldn't be done
lightly and it does take some thinking. But you can't take your time with
this -- your competitors have probably already spoken to me, or one of the
other smart people who do work similar to mine.
The Web is certainly changing. Do you believe those of us
building web sites need to adapt our services, or will there still be
clients looking for standard web sites in another five or ten
years?
The brochure web site will probably still be around in five years, but
maybe not ten. At least, not in the developed world. Clients more and more
are looking for full-service approaches: brand strategy, marketing, social
media, communications, and the rest. The big agencies already do this, but
I think that their product is not always as good as those delivered by
smaller, boutique businesses.
I think those of us operating small businesses in the web industry --
whether it's design, development, or strategy -- need to start teaming up
in an informal way to compete with the big agencies. Better still if the
agencies recognize that some of the boutique and specialist companies
should be on their go-to list for expert advice.
There's more than enough work for everyone, even in these odd economic
times, but we should all be playing together more often and not trying to
shut each other out. That's very 2.0 of me, isn't it?
Thanks for your time Stephen.
My pleasure Miles!

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SitePoint Archives
Microblogging with Twitter
Lead Blogger, Josh Catone, shows us that Twitter's previous downtime
woes are no longer, in his blog post, Game
Over. Twitter Wins. Josh also brings us 12
Ways to Get the Most Out of Twitter, a great post about memes,
hashtags, pictures, Twitter-based research, and more.
SitePoint Marketing Maestro, Shayne Tilley, recently gave us 15
Million Reasons Why Twitter Sucks … where he explains why you
either love or hate the service.
Josh Catone really has been busy on the Twitter trail, discussing the
mashup for the US election that Twitter has created, in his post, Twitter
Launches Election Mashup, Could Be So Much More. Lastly, Josh can also
be found explaining how the microblogging service can be "used for
good" in Twitter
as a Tool for Social Change.

Site Spotlight: Sumo Paint
If all this talk of Web 2.0 makes you want to design the next big
application, then you'll love this Site Spotlight.
Free, web-based image editing software, SUMO Paint, will look remarkably familiar
to those of you who currently use the commercial alternatives, which can
cost way over $1,000 per license. You can try this software right now, by
visiting this address.
The software features layers, blending tools, brush, ink, and text
tools, plenty of shape tools, and lots of filters. It's fast loading too!
This software is perfect for those on a budget, or with only low-end image
editing requirements (although, you can probably do everything else as
well!).
Have fun with it -- it's a great tool, and free!

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I trust you've found value in this week's edition of the SitePoint
Tribune, and I thank you for reading. Until next time, have a great
week!
Miles Burke
tribune@sitepoint.com
Editor,
SitePoint Tribune
