SitePoint Christmas Countdown 2011 FAQs

Basically, there's 24 days containing 24 deals, with 24 hours to get each deal! From December 1st to December 24th, you'll receive an email telling you about each day's deal with a direct link to purchase. Plus, as an added bonus, for every order you place you'll receive a Bonus Coupon Bundle filled with hundreds of dollars worth of value!

Sorry, no. Our marketing team worked hard to get the best possible deals with the best combination of titles, and we have lots of surprises coming! Keep checking our Christmas Countdown Page.

Sorry, no. Our marketing team has arranged the best combinations of printed and digital versions. We have lots of surprises coming, so keep checking our Christmas Countdown Page!

Sorry, no. The Christmas Countdown deals have to be purchased separately from any other product sold on the SitePoint Products Page. You'll have to make a purchase for each.

You will receive a separate email with all the coupon links every time you purchase a SitePoint Christmas Countdown deal. Your payment confirmation will be sent as a tax invoice in another email. So please write your email address correctly on the order form and be sure you have access to it! If you don't receive your coupon hamper email, please contact us at books@sitepoint.com and we will resend it as soon as possible.

A Learnable Monthly Membership gives you a month's access to a vast array of online learning resources from Learnable's growing web development library. Including video tutorials, articles, downloads and more. If you're already a Learnable member, and you purchase another Learnable Monthly Membership during the Christmas Sale, you'll get an ADDITIONAL months access added to your Learnable account. (We email details with your order)

For any additional questions you have about Learnable and their memberships, simply email: support@learnable.com.

Where's the surprise if we reveal the specifics? We have 24 days of unbelievable Christmas deals. All we can tell you is that it will involve printed books, epacks, and memberships!

Once you know which titles are included in the day's deal, you can go to the SitePoint Products Page and read all the information and reviews about it, even download sample chapters.

Yes, of course! If you purchase a product on the Christmas Countdown and it's not everything you hoped for, send it back within 30 days and you'll get your money back.

We have an unsubscribe link for every email that we send. You can find the unsubscribe link at the bottom of each email.

Please contact us at books@sitepoint.com. All you need to send us is the email address used to place your orders, any order number you might have, and the exact name you used to place your orders.

All our prices are in US dollars.

Our only payment methods are credit card and PayPal. We accept Visa, AmEx, or MasterCard credit cards. You can use your existing PayPal account, or you can set up a new one. We DO NOT ACCEPT payments by check, money order (Western Union) or wire transfer.

If you don't have a credit card or PayPal account, you can register on www.paypal.com and make your payment with an eCheck.

What is an eCheck?

eChecks are payments from buyers who have attached their bank details to their PayPal account, but do not have a valid backup funding source such as a credit or debit card. It may also be that their backup card has expired. Therefore, to ensure that a secure payment can still made, an eCheck is generated.

Sending an eCheck is a bit like sending a paper check, only it is done electronically. And because PayPal processes it, the payment is protected, and the sender and recipient do not need to share their financial details.

How does an eCheck work?

The money is withdrawn from the buyer's bank within a period of time that varies from bank to bank. It is then processed by the buyer's bank, before being transferred and deposited into the seller's bank account.

How long does it take PayPal to process my payment?

Bank processing times vary according to the buyer's country. The entire process can take 3–10 working days, depending on the bank.

Can I cancel an eCheck?

Yes. Click CANCEL at the bottom of your transaction details page. If we have not begun processing the payment, we will cancel it outright. If we have already begun processing the payment, we'll refund the money into your PayPal account.

I've sent an eCheck, so what do I do now?

Don't worry, all you need to do is wait for the payment to clear—this normally takes 3–10 days depending on your bank/country. Please bear in mind that SitePoint must wait until your eCheck payment has completed before fulfilling your order.

For more information please visit the PayPal Help Center.

Unfortunately, we MAY BE UNABLE to accept credit card payments from the following countries, as they have a history of credit card fraud: Algeria, Argentina, Belarus, Bulgaria, Ghana, Indonesia, Lithuania, Macedonia, Nigeria, Philippines, Romania, Russia, Ukraine, and Serbia and Montenegro. This is due to potential credit risks. We're really sorry about this, and please don't take it personally; we're only following the policies of our international credit card payment system. We trust that you'll be able to make a payment through PayPal, as all PayPal transactions are accepted.

Yes. Once your order has been processed you'll be sent a payment confirmation in the form of a tax invoice. And if you've bought a printed book, you'll also receive a notification when the book has left our warehouse and on its way to you. Please ensure your email address is correct on the order form, and that you have access to it.

There are several reasons why your credit card payment might be declined:

- The 3-digit CVV security code on the back of your credit card was incorrectly entered.

- The wrong expiry date was entered.

- The delivery address differs to the billing address.

- Your credit card is from a country with a history of credit card fraud. Please see "Which countries have credit card payment restrictions?" above.

If your payment is repeatedly declined, we recommend using a different credit card. SitePoint accepts Visa, MasterCard and American Express. If you don't have access to another credit card, you can use PayPal and PayPal eChecks. Please, always fill in the correct information when placing your order!

Our system automatically accepts all PayPal payments when you're registered to PayPal with a credit card. If you've made a payment using eCheck, it usually takes PayPal 2–3 days to clear the funds. Your order will be fulfilled as soon as we receive notification that the funds have cleared. If you have difficulties with PayPal, please contact them directly at PayPal's Help Center.

We know there's nothing worse than that sinking feeling when something's gone wrong after you've entered your payment details. It's one of those rare events that happen from time to time, and we're here to help when and if you ever find yourself in that situation.

There are a few legitimate reasons why your order may not have processed (even though you've been charged):

Our payment system has inbuilt logic that halts an order if its overall value is exceptionally high. This is so we can contact you to confirm it's you who's ordering, and not some punk who's stolen your credit card. We will automatically send you an email in this scenario, so you shouldn't have to worry about it.

The inbuilt logic halts such an order so that we can contact you to make sure you're not accidentally ordering the same thing twice. We will automatically send you an email in this scenario, so you shouldn't have to worry about it.

The inbuilt logic halts an order if your credit card provider does not approve the 3-digit security CVV code on the back of your credit card, so please be sure to type the correct code during the payment process. We'll automatically send you an email requesting your CVV code confirmation so that we can fulfill your order.

Our international credit card payment system halts an order if your credit card is from a high fraud country. These countries are: Algeria, Argentina, Belarus, Bulgaria, Ghana, Indonesia, Lithuania, Macedonia, Nigeria, Philippines, Romania, Russia, Ukraine, and Serbia & Montenegro. This is due to potential credit fraud risks. We're really sorry about this, and please don't take it personally as we're following the policies of our international credit card payment system. We trust that you'll be able to pay through PayPal, as all PayPal transactions are accepted.

Whatever the reason, if you have any concerns at all about the payment status of your order, please do not hesitate to contact us at books@sitepoint.com.

I want to return my item for a refund.

All 24 Christmas Countdown deals are designed to save you a lot of money. Unfortunately, we're unable to combine multiple orders to offer you free shipping.

Most likely, yes! Our books are shipped from our warehouse in Connecticut via USPS (USA, with tracking) and DHL (all other countries, with no tracking). Kits will be shipped worldwide via USPS (with no tracking). The countries we don't ship to are: Burma (Myanmar), Iraq, North Korea, Sudan, Somalia, United States Minor Outlying Islands, and Western Sahara. This is mostly due to unreliable postal services.

If you live outside the USA, it's probably unlikely. The volume of shipments dramatically increases during the holiday season around the world, so please expect long delays. To check our new worldwide shipping charges and delivery times, click here.

Click here to check our new worldwide shipping charges and delivery times. Please be aware that the volume of shipments dramatically increases during the holiday season around the world, so delays are expected.

Sometimes there will be delivery problems and delays in specific countries. As we employ DHL for international shipments, you will find daily updates at DHL international service alerts.

Countries that do not appear on the service alert page should have no major delivery issues.

If you live within the USA, you'll receive an email with your USPS tracking number. To track your order, type your USPS tracking number here.

If you live outside the US, your order will be shipped via DHL. Unfortunately, it doesn't provide tracking. Click here to check our new worldwide shipping charges and delivery times.

Before contacting us, you might want to take a quick look at our shipping times and rates here. Be aware that the volume of shipments dramatically increases during the holiday season around the world, so please expect a few days' delay for your order to arrive. Just drop us a line at books@sitepoint.com and quote your order number if you're unsure.

Unfortunately, it's logistically impossible for our warehouse staff to hold your books and ship them together.

To view or download your epack (PDF for Adobe Reader, MOBI for Amazon Kindle, and EPUB for iPad/iPhone), please go to the claim your PDF page. You'll need to enter the exact email address you used to place your order, along with your SitePoint order number. If you don't have any of them, please contact us at books@sitepoint.com.

Please note, in order to view our PDFs you will need to have the latest version of Adobe Reader installed. If you do not have the latest version, you can download it for free from Adobe. If you have successfully downloaded your PDF and installed the latest version of Adobe Reader, but are still having trouble viewing it, please contact us at books@sitepoint.com and tell us your order number and the title of the PDF you've bought. Give us a detailed description of the problem you're having (attaching a screenshot would be ideal), and some information about your operating system.

If you have problems downloading your EPUB or MOBI files, please change your browser or update it with the latest version. If you downloaded your EPUB file as a ZIP file, you can fix this by changing the file extension from .zip to .epub.

If the problem persists, please contact us at books@sitepoint.com and tell us your order number and the title of the epack you've purchased.

If none of these FAQs helped, please contact us at SitePoint Customer Support. Alternatively, you can leave a voice message at our new Customer Support phone line based in San Francisco, California: (+1) 415 513 0924. Due to the high customer support workload, please expect a response within 2–3 days (we check voice messages from Melbourne, Australia). Finally, please spell out your email address to ensure a response.