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ArticleBot · Aug 22, 2003, 08:49

This is a dedicated thread for discussing the SitePoint article 'The 10 Do(s) and Don't(s) of Outstanding Customer Service.'

Aug 22, 2003, 08:49

It's all good advice and well put - we just have to put it into practice....

)

Oct 21, 2003, 11:51

You really have some good pointers!!! I enjoyed reading this VERY MUCH!! Thank you so much for taking the time to write this for people like me to read and learn!

jacker · Oct 21, 2003, 12:37

EXCELLENT!!!

It is printed and stuck up around my desk...thankyou.

Cheers
James

Mar 17, 2004, 17:50

Nice article

Jul 23, 2004, 16:35

very nice information. i am 14 and have recently started a web design company, with my friend who designs the graphics. I sold my first website at thirteen and am trying to sell more. This website is extremely helpful in finding ways to serve my customers.

Zizr · Jul 24, 2004, 08:34

Excellent article. Reliability, honest and clear communications, fair-play, and gratitude in dealings with others are critically important IMO and I'm always surprised at how many people just don't get that - or maybe don't agree or don't care. These principles and practices not only make for good business (and life in general), they make the whole process less stressful and much more enjoyable for everyone. The points made in this article are absolutely dead-on target.

This article was especially great to read after recently dealing with the Anti-Do. Really makes me appreciate the Do's even more.

hitmanuk2k · Jul 24, 2004, 08:46

great article

Hero Doug · Jul 25, 2004, 11:16

That was a pretty good article.

It really brings out the point that you need to look out for number one, your customers, because without them, your business wont make any money and fold :P

Oct 19, 2004, 15:41

this site shows the importance of the responsibilties of employees to the customers and the information is also readly avaible to researchers on this topic
thank you for your avaible article on this site

Dec 21, 2005, 09:42

This is a pretty good site. It has some very good tips that can be used anywhere.

Mar 7, 2007, 06:41

This was a good article and this is what costomer service should be like all over.

pestudios · Mar 7, 2007, 21:05

But remember "Customer is always right" Is not True!

fut · Mar 22, 2007, 23:41

This is all very basic and doesn't get into much detail.

SSJ · Mar 22, 2007, 23:57

Quote:

Originally Posted by pestudios

But remember "Customer is always right" Is not True!

Agree with you..

But it is a good article indeed

jaywoodard1 · Mar 25, 2007, 00:16

great article.

can't believe i didntn read it.

bluedreamer · Mar 25, 2007, 09:22

Good read, maybe some more ideas...

1. Always speak in plain understandable langauge - not everyone know your industry specific jargon.

2. Always go the "extra mile" to make sure your customer is happy

3. If you have made a mistake fix it!

MaXeD · Mar 25, 2007, 22:13

Great article, very interesting to read!

Apr 29, 2008, 07:54

terrible article i cant stand it.

Oct 20, 2008, 12:21

I really enjoyed this article. VERY well-written and helpful. I work in an office, and find this helpful!

May 16, 2009, 21:45

terrible article

i *LOVE* being on the phone with incompetent companies who cannot streamline their customer complaint process.

i *Love* being on the phone to Qwest, Verizon, etc... for an hour trying to setup a cusotmer's service.

i *LOVE* being on the phone to Qwest for hours on end trying to get modems taken off that were not supposed to be ordered in the first place.

i *LOVE* being on the phone to Sprint or DirecTV in order to get "deposits" back, and then being told that they were not deposits, but service origination fees.

I have been able to run a very successful setup, because I have worked in retail in the past and have seen how it shouldn't be done, but I have also seen how it *SHOULD* be done.

I think everyone should go do penance before they step into the business world and push carts at their local grocery store for 6 months.

Alzbeta · May 18, 2009, 07:37

Good thing that I've came across with this particular topic, and I was able to get those great information, any kind of business we must have a good customer service because customers are the one makes our business successful so it is just fairly to treat them right
and give what they asking for.

Jul 24, 2009, 16:41

I love this article. Its to the point and great for all buisness!

livewellfinance · Jul 24, 2009, 23:44

Thanks for your info. Good article.. You should be friendly to customers.

Aug 22, 2003, 08:49	#1
ArticleBot SitePoint Articles Join Date: Apr 2001 Posts: 0	Discussion thread for The 10 Do(s) and Don't(s) of Outstanding Customer Service. This is a dedicated thread for discussing the SitePoint article 'The 10 Do(s) and Don't(s) of Outstanding Customer Service.'

Jul 24, 2004, 08:34	#7
Zizr SitePoint Enthusiast Join Date: Jul 2004 Location: US Posts: 28	Good points Excellent article. Reliability, honest and clear communications, fair-play, and gratitude in dealings with others are critically important IMO and I'm always surprised at how many people just don't get that - or maybe don't agree or don't care. These principles and practices not only make for good business (and life in general), they make the whole process less stressful and much more enjoyable for everyone. The points made in this article are absolutely dead-on target. This article was especially great to read after recently dealing with the Anti-Do. Really makes me appreciate the Do's even more.

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Aug 22, 2003, 08:49	#2
Anonymous SitePoint Community Guest Posts: n/a	It's all good advice and well put - we just have to put it into practice.... )

Oct 21, 2003, 11:51	#3
Anonymous SitePoint Community Guest Posts: n/a	You really have some good pointers!!! I enjoyed reading this VERY MUCH!! Thank you so much for taking the time to write this for people like me to read and learn!

Oct 21, 2003, 12:37	#4
jacker SitePoint Zealot Join Date: Oct 2003 Posts: 107	EXCELLENT!!! It is printed and stuck up around my desk...thankyou. Cheers James

Mar 17, 2004, 17:50	#5
Anonymous SitePoint Community Guest Posts: n/a	Nice article

Jul 23, 2004, 16:35	#6
Kevin S. SitePoint Community Guest Posts: n/a	very nice information. i am 14 and have recently started a web design company, with my friend who designs the graphics. I sold my first website at thirteen and am trying to sell more. This website is extremely helpful in finding ways to serve my customers.

Jul 24, 2004, 08:46	#8
hitmanuk2k SitePoint Evangelist Join Date: Apr 2003 Location: Leeds, England Posts: 531	great article

Jul 25, 2004, 11:16	#9
Hero Doug SitePoint Addict Join Date: Nov 2003 Posts: 284	That was a pretty good article. It really brings out the point that you need to look out for number one, your customers, because without them, your business wont make any money and fold :P

Oct 19, 2004, 15:41	#10
jehnella SitePoint Community Guest Posts: n/a	this site shows the importance of the responsibilties of employees to the customers and the information is also readly avaible to researchers on this topic thank you for your avaible article on this site

Dec 21, 2005, 09:42	#11
Marie SitePoint Community Guest Posts: n/a	This is a pretty good site. It has some very good tips that can be used anywhere.

Mar 7, 2007, 06:41	#12
Kristina Coley SitePoint Community Guest Posts: n/a	This was a good article and this is what costomer service should be like all over.

Mar 7, 2007, 21:05	#13
pestudios SitePoint Zealot Join Date: May 2005 Location: SP, MD, USA Posts: 163	But remember "Customer is always right" Is not True!

Mar 22, 2007, 23:41	#14
fut SitePoint Addict Join Date: Dec 2004 Location: New York Posts: 292	This is all very basic and doesn't get into much detail.

Mar 25, 2007, 00:16	#16
jaywoodard1 SitePoint Enthusiast Join Date: Mar 2007 Posts: 44	great article. can't believe i didntn read it.

Mar 25, 2007, 09:22	#17
bluedreamer SitePoint Wizard Join Date: Jul 2005 Location: Middle England Posts: 2,436	Good read, maybe some more ideas... 1. Always speak in plain understandable langauge - not everyone know your industry specific jargon. 2. Always go the "extra mile" to make sure your customer is happy 3. If you have made a mistake fix it!

Mar 25, 2007, 22:13	#18
MaXeD SitePoint Zealot Join Date: Feb 2005 Posts: 106	Great article, very interesting to read!

Apr 29, 2008, 07:54	#19
Austin SitePoint Community Guest Posts: n/a	terrible article i cant stand it.

Oct 20, 2008, 12:21	#20
David SitePoint Community Guest Posts: n/a	I really enjoyed this article. VERY well-written and helpful. I work in an office, and find this helpful!

May 16, 2009, 21:45	#21
Robert Chamberlain SitePoint Community Guest Posts: n/a	terrible article i LOVE being on the phone with incompetent companies who cannot streamline their customer complaint process. i Love being on the phone to Qwest, Verizon, etc... for an hour trying to setup a cusotmer's service. i LOVE being on the phone to Qwest for hours on end trying to get modems taken off that were not supposed to be ordered in the first place. i LOVE being on the phone to Sprint or DirecTV in order to get "deposits" back, and then being told that they were not deposits, but service origination fees. I have been able to run a very successful setup, because I have worked in retail in the past and have seen how it shouldn't be done, but I have also seen how it SHOULD be done. I think everyone should go do penance before they step into the business world and push carts at their local grocery store for 6 months.

May 18, 2009, 07:37	#22
Alzbeta SitePoint Enthusiast Join Date: Sep 2008 Posts: 90	Good thing that I've came across with this particular topic, and I was able to get those great information, any kind of business we must have a good customer service because customers are the one makes our business successful so it is just fairly to treat them right and give what they asking for.

Jul 24, 2009, 16:41	#23
Satisfied#1 SitePoint Community Guest Posts: n/a	I love this article. Its to the point and great for all buisness!

Jul 24, 2009, 23:44	#24
livewellfinance Non-Member Join Date: Jul 2009 Posts: 31	Thanks for your info. Good article.. You should be friendly to customers.