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Another Designer · Jan 26, 2006, 18:30

I need a customer satisfaction questionnaire for my client. I fear I might lose him.
I’m looking through my Web Design Business Kit CD ROM that I purchased through Sitepoint.com, but I couldn’t find anything like that. I could have missed it. I should search again.

Does anyone know of any good customer satisfaction questionnaires that web designers can email their clients?

I really want to hold on to this client. Is it a good idea to send these after each project is done, or would that be overkill?

Thanks

Sagewing · Jan 26, 2006, 18:55

I have a web-based survery that I send to clients. PM me if you'd ilke to see it.

firehous · Jan 26, 2006, 19:07

I can understand your feelings of urgency to "just hurry up and find" this questionnaire. But i'd suggest taking a step back so you can think clearly about the situation...

Quote:

Originally Posted by Another Designer

I fear I might lose him.

Where is this fear coming from?

How do you think a satisfaction survey will help?

Quote:

I really want to hold on to this client. Is it a good idea to send these after each project is done, or would that be overkill?

Forgive me if i'm pre-judging here (you didn't go into much detail about yours situation), but it sounds like you think a satisfaction questionnaire is the key to making this client happy.

I think 95% of your client's satisfaction is defined by the interactions he's had with you already. By the time he gets that questionnaire, he will have already decided if he's satisfied with you (or not).

Why not call them up a few days after the project and ask how it's going? A phone call (or even an e-mail) will show them you care a lot more than a boilerplate survey will.

People would rather do business with people they like. Once you've earned your client's trust, they'll stay with you for as long as you want.

-Costas

PS - Just out of curiosity, how many times have you filled out a Customer Survey?

Sagewing · Jan 26, 2006, 19:16

Agreed, it would probably be great to just call and say something like, "I'm concerned that you aren't completely satisfied. I dont' want to lose your business, so I wanted to talk to you about this..."

PS: That said, I have learned a lot from my survey, which every single client has completed happily!

Jan 26, 2006, 18:30	#1
Another Designer SitePoint Guru Join Date: May 2005 Posts: 985	Quality assurance questionnaires? I need a customer satisfaction questionnaire for my client. I fear I might lose him. I’m looking through my Web Design Business Kit CD ROM that I purchased through Sitepoint.com, but I couldn’t find anything like that. I could have missed it. I should search again. Does anyone know of any good customer satisfaction questionnaires that web designers can email their clients? I really want to hold on to this client. Is it a good idea to send these after each project is done, or would that be overkill? Thanks

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Jan 26, 2006, 18:55	#2
Sagewing Life is short. Be happy today! Join Date: Apr 2003 Location: Los Angeles, Bangkok, Manhattan, Louisiana Posts: 3,716	I have a web-based survery that I send to clients. PM me if you'd ilke to see it.

Jan 26, 2006, 19:16	#4
Sagewing Life is short. Be happy today! Join Date: Apr 2003 Location: Los Angeles, Bangkok, Manhattan, Louisiana Posts: 3,716	Agreed, it would probably be great to just call and say something like, "I'm concerned that you aren't completely satisfied. I dont' want to lose your business, so I wanted to talk to you about this..." PS: That said, I have learned a lot from my survey, which every single client has completed happily!