SitePoint Sponsor

User Tag List

Results 1 to 10 of 10
  1. #1
    SitePoint Addict
    Join Date
    Sep 2004
    Location
    canada
    Posts
    214
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Managed VPS and options in WHM

    Looking for some insight from the gurus. I have three managed VPS systems all on WHM and all with 3 different providers. I've gotten used to the what I thought was the 'normal' WHM setup with various options at my disposal. The new VPS host I just signed up with offers 'managed' like the rest, but the options in WHM are severely limited. Their explanation is to not present root access or options for root level users. I"m a bit confused since my other two managed environments have what I'm now deducing to be root level options (or maybe they just have normal options and this new host is weird.....?)

    I understand hosts can do what they wish to managed their servers, I"m just scratching my head for reasons why this particular one would limit when others don't. Just preference? I want to do things like manage IPs, hostnames, and basic configurations, etc.

    Any insight to what's normal would help. I'm just basing my 'normative' experience on the years with Servint and Myhosting.
    Distinct SEO | Calgary SEO Marketing & Social Media Consulting

  2. #2
    Twitter: @TimIgoe silver trophy TimIgoe's Avatar
    Join Date
    Feb 2005
    Location
    Blackpool, UK
    Posts
    1,056
    Mentioned
    27 Post(s)
    Tagged
    1 Thread(s)
    I've seen both from Managed providers in the past, some that grant you root access and will step in to help if needs be. And others that don't give root at all, jailing the user in a more controlled environment.

    Its preference from the company how they go about managing the service.

    Personally, if I'm "managing" a server for a client, then they get a user account rather than the root one. If they have a dedic / vps, then its up to them.

  3. #3
    SitePoint Enthusiast
    Join Date
    Oct 2007
    Location
    US / UK
    Posts
    69
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    The problem for the host perspective is if the client goes and removes their SSH keys and changes the root password. It makes it impossible to pro-actively managed the said virtual or physical server.

    We've found the best approach is to give the client the choice of full root, or a super user reseller type account.
    Matt Russell | CEO | WebHostingBuzz
    WebHostingBuzz.com and WebHostingBuzz.co.uk Award Winning web hosting.

  4. #4
    SitePoint Addict
    Join Date
    Sep 2004
    Location
    canada
    Posts
    214
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Is there no in between? Is the super user reseller somewhere in between? Can the host not check off some existing features and 'customize' WHM based on need? I know these are easy questions but bear with me.
    Distinct SEO | Calgary SEO Marketing & Social Media Consulting

  5. #5
    SitePoint Enthusiast
    Join Date
    Oct 2007
    Location
    US / UK
    Posts
    69
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by djstreet View Post
    Is there no in between? Is the super user reseller somewhere in between? Can the host not check off some existing features and 'customize' WHM based on need? I know these are easy questions but bear with me.
    Yep - you can configure a lot of the available WHM options. Are there some that you're missing?

    Matt
    Matt Russell | CEO | WebHostingBuzz
    WebHostingBuzz.com and WebHostingBuzz.co.uk Award Winning web hosting.

  6. #6
    SitePoint Addict
    Join Date
    Sep 2004
    Location
    canada
    Posts
    214
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Compared to what I'm used to and the current one yes. TOns.
    Distinct SEO | Calgary SEO Marketing & Social Media Consulting

  7. #7
    Twitter: @TimIgoe silver trophy TimIgoe's Avatar
    Join Date
    Feb 2005
    Location
    Blackpool, UK
    Posts
    1,056
    Mentioned
    27 Post(s)
    Tagged
    1 Thread(s)
    There are inbetweens, yes, its up to the host to how they configure the permissions.

  8. #8
    Certified Ethical Hacker silver trophybronze trophy dklynn's Avatar
    Join Date
    Feb 2002
    Location
    Auckland
    Posts
    14,650
    Mentioned
    19 Post(s)
    Tagged
    3 Thread(s)
    m.b,

    You see mdrussell above, don't you. Have a look at his signature - then know that I've got three accounts hosted by WebHostingBuzz and swear by WHB rather than at WHB.

    Regards,

    DK
    David K. Lynn - Data Koncepts is a long-time WebHostingBuzz (US/UK)
    Client and (unpaid) WHB Ambassador
    mod_rewrite Tutorial Article (setup, config, test & write
    mod_rewrite regex w/sample code) and Code Generator

  9. #9
    SitePoint Wizard gate2vn's Avatar
    Join Date
    Jan 2004
    Location
    Oslo, Norway
    Posts
    1,056
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It really depends on the policy of management plans in each vendor. I see many "managed" vendors, but they only do per-call. With that, you can have full root. However, with a real-fully managed vendor, I agree with above posts that customers might have user level account only, to prevent something wrong from their side, also, vendor can fix error whenever it's happening, even before customers know about it.
    Clustered CloudLinux Hosting | WordPress Hosting |
    Advanced Antispam | Managed Xen VPS
    in US West coast and Asia-Pacific datacenters
    Contact us now on Twitter @vietnap

  10. #10
    Non-Member
    Join Date
    Oct 2012
    Posts
    4
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Most probably hosting provider does not want you to have full access to avoid any basic changes in VPS.


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •