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    SitePoint Wizard
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    Removable Disk?

    Hi all,

    Just purchased a new digital camera - the setup and installation has all gone fine, and I can take and view photos on the camera itself, it's just that I can't download the pictures onto my computer.

    Here is what the manual says:

    1. Plug one end of USB to computer.
    2. Plug the other end of USB to the camera.
    3. Power on the camera.
    4. Double click the My Computer icon on the desktop and find the Removable Disk.
    5. Drag and drop the pictures in the removable disk mentioned above to the folder in your hard disk.
    Steps 1-3 have gone without fail, but when I go into My Computer there is no sign of any 'Removable Disk'. Just to be sure I've tried all my disk drives but to no avail. What have I done wrong here? I know this is probably an obvious question and I'll probably feel like punching myself afterwards

    I am running Windows 98 SE.

    Any help would be much appreciated

    -Sam
    Sam Hastings

  2. #2
    Your Lord and Master, Foamy gold trophy Hierophant's Avatar
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    Do you have the latest drivers for USB under Windows 98SE? It comes with kind of shaky support.

    Also check your camera and make sure there isn't a "PC" mode that you have to put it into. Most automatically go into PC mode when it senses a USB connection but not all.

    If we had the model of the camera and software version it might help more.
    Wayne Luke
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    SitePoint Wizard
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    The model is a Konica KD-100 Digital Camera, if that helps. I'm using the software that came with the camera.

    -Sam
    Sam Hastings

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    gingham dress, army boots... silver trophy redux's Avatar
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    maybe a silly question but...are the USB ports enabled ? i know mine are off in the BIOS because i need the extra IRQs...
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    Yeah, they are definitely on as I had an older USB camera running on the computer before I bought this one.

    -Sam
    Sam Hastings

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    gingham dress, army boots... silver trophy redux's Avatar
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    not sure how accurate this is, but i found the following at http://digitalcameras.reviewcentre.com/review11714.html

    If you have installed the driver and your pc is not showing a removable drive, plug the camera into the usb (switching on before connection)
    go into Control Panel and run: 'Find New Hardware'.
    this will go through to the end and say:
    'No New Hardware Found'.
    Close it down and immediately the Usb will be scanned and your new removeable drive will appear!
    sounds a bit cumbersome, but...give it a shot
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    SitePoint Wizard xyuri's Avatar
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    Yeh, this definately sounds like a driver or O/S problem to me, as I know that Win9x has trouble with removeable discs. Win2K and XP should run these operations fine. Devilware.net, maybe you have a mate or work computer with a more recent O/S that you can test it on??

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    SitePoint Wizard
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    Hi xyuri, thanks for the idea. I will give that a go. I'm off to stay with some relatives tomorrow so I'll take it with me and see if I can get it to work on their computer.

    I've been meaning to upgrade my OS to either XP or 2000 for a while. Looks like I'll be doing this shortly

    It's just a shame I have to wait, it's a really nice camera as well

    Once again thanks for your help

    -Sam
    Sam Hastings

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    SitePoint Wizard
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    Update:

    I posted the problem on Microsoft's peer to peer newsgroups, and got the following reply:

    The procedure you have described will work with windows 2000 and XP (and ME, I think), but with Windows 98 there is another step - the installation of the drivers to support the device as a My Computer item. There should be information supplied with the software that came with the camera about installing drivers for the device.
    There is no information with the software, so is there a way to do this manually?

    Thanks

    -Sam
    Sam Hastings

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    gingham dress, army boots... silver trophy redux's Avatar
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    sam, did you try what i wrote in my previous post ?
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    SitePoint Wizard
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    Hi Redux,

    Yes, I tried that, and it didn't work

    -Sam
    Sam Hastings

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    Did you check the device manager to be sure the drivers installed correctly? I had a similar problem with a friends computer running win 98. The software that came with the camera said install was complete. But for some reason it did not actually install the drivers. I had to go into device manager and it was listed under other devices with a "?". Upon checking its properties it showen no drivers installed. I used the update driver option to specify the location for the drivers and then it would recognize the drive for the camera. Also I may have just missed it in your post, but was the camera turned on? Good luck.
    Shane M

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    SitePoint Wizard xyuri's Avatar
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    AHEM, shouldnt we be encouraging the guy to move up to Win2K ?

    Sam, if you do decide to upgrade, read this thread first.

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    SitePoint Wizard Rick's Avatar
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    Have you tried downloading new drivers yet?

    And as strange as this sounds, are the drivers actually installed?

    The USB drivers for my Sony Cybershot camera sometimes just disapear for no apparent reason, and require re-installing before the computer will realise the camera is present. Plus if I have my USB scanner connected / turned on the computer will fail to recognise the fact that I have connected another USB device.

    I have always put this down to the shaky USB support in Win 98SE, and as Wayne pointed out its worth getting USB driver updates.

    And for what its worth... as much as I hate contributing to MS's profits, upgrading from 98 (well, to anything other than ME ) is well worth it. I was amazed how much more stable my computer became when I upgraded to Windows 2000 Pro, I can leave it running all day with out fear of it crashing now...

    Have fun...
    ZOO
    Rick


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