We recently acquired a client who had been using a competitor's web development service for many years.
During the process of updating our client's online order form to a complete eCommerce store, we discovered that our competitor is selling their clients a VERY insecure order-form setup where credit card numbers are sent via e-mail in plain text.
Our client no longer uses this system, but our competitor's website indicates that they still have at least one client who is still using this dangerous setup.
In our dealings with this competitor (prying domain names etc. loose from their clutches) they have been rude and unhelpful, sometimes even verbally combative. All the same, I can understand that it stinks to lose a client and one doesn't want to make it TOO easy. But they were pretty unprofessional, IMO.
Anyway, please respond to the poll or leave feedback here if you have any thoughts to share. Thanks!