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  1. #1
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    Site isn't working

    My site doesn't work. Returns only a black page. Can anyone help with trouble shooting?

  2. #2
    Life is not a malfunction gold trophysilver trophybronze trophy
    TechnoBear's Avatar
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    There appears to be nothing there. Are you sure you uploaded your files to the correct directory?

  3. #3
    It's all Geek to me silver trophybronze trophy
    ralph.m's Avatar
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    Quote Originally Posted by opportunist86 View Post
    Returns only a black page.
    Hm, it's a white page for me.

    There's absolutely nothing in there—no HTML or anything—so we need to know a bit more about what you are doing to be any use to you.

  4. #4
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    Quote Originally Posted by ralph.m View Post
    Hm, it's a white page for me.

    There's absolutely nothing in there—no HTML or anything—so we need to know a bit more about what you are doing to be any use to you.
    I changed the hosting account yesterday and copied and pasted all the files. Its not working after that. All the files are placed in public_html folder
    Yes, its blank page. Could you please help me with the solution?

  5. #5
    Life is not a malfunction gold trophysilver trophybronze trophy
    TechnoBear's Avatar
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    Quote Originally Posted by opportunist86 View Post
    I changed the hosting account yesterday and copied and pasted all the files.
    How did you copy and paste them? Do you mean you downloaded them from your old host and then uploaded them to the new host? Can you check that the public_html folder contains all the files you think should be there?

  6. #6
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    Quote Originally Posted by TechnoBear View Post
    How did you copy and paste them? Do you mean you downloaded them from your old host and then uploaded them to the new host? Can you check that the public_html folder contains all the files you think should be there?
    Exactly! I copied all the folder including public_html and uploaded them.
    There's no index file in the root folder but its in public_html folder.

  7. #7
    Life is not a malfunction gold trophysilver trophybronze trophy
    TechnoBear's Avatar
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    Quote Originally Posted by opportunist86 View Post
    There's no index file in the root folder but its in public_html folder.
    I'm not sure what you mean by that. Which folder are you referring to as the "root folder", because I would expect that to be the public_html folder. Which folder did your new hosting company tell you to upload your files to?


  8. #8
    Life is not a malfunction gold trophysilver trophybronze trophy
    TechnoBear's Avatar
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    Glad you got it sorted.


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