Has anybody heard of HostOnce? We have a client who is using them and their website went down a few days ago. HostOnce's phone # just goes to static, there's no email response and their support forum does work... The information we found was pretty negative so the client is moving hosting but we need to get a hold of HostOnce for the domain transfer. Any thoughts on handling non-responsive hosting companies? ... or (and the unwanted option) should we just forget about the domain and find something else?

Thanks,
--Nick