Re: A Dispute's Been Resolved

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Hi Danny,

Thanks for your help. Flippa has charged the Success Fees via Paypal, when will I get the refund? Thank you!

Best Regards,
Kevin

2012-05-14

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From: Flippa.com
Date: 2012-05-14 15:42:49
To: admin
Subject: A Dispute's Been Resolved

Hi digminigames,
The dispute you were involved in for listing #2725215
(http://www.digminigames.com/) has been resolved.
Success Fees waived or credited, if applicable. Listing Upgrades to be reapplied to relisted item upon activation.
Unsold item has been placed into a new listing in a Draft status, and appears under the " Auctions You're Creating "
section of your Flippa My Account Overview screen.
Please let me know as soon as possible if there are any further problems.
Kind Regards,
Danny Pentland
Flippa Customer Support

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Flippa
Thanks for contacting Flippa Customer Support.

The listing as been processed and should be returned to you ASAP.

Please let us know if you need further information or assistance.

Kind Regards,

Flippa Customer Support.
May 15, 2012 10:42 am

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digminigames
Hi Tim,

It has been 3 day since I required the refund, but now I have not got it. Would you please tell me when I will get it? Thank you!

Best Regards,
Kevin

2012-05-17

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From: Flippa Customer Support
Date: 2012-05-15 08:42:30
To: digminigames
SUbject: [Flippa Customer Support] Re: Re: A Dispute's Been Resolved (ticket #71833)

May 17, 2012 11:52 am
digminigames
No response? Would you please tell me when I will get the refund? Thank you!

Best Regards,
Kevin

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May 19, 2012 12:18 am
Tim @ Flippa Customer Support
Flippa
Kevin, Flippa processed a full refund 5 days ago.

The refund is returned to you in the same method you paid us originally.

Flippa recommends you check all of your accounts, PayPal etc first as our system is telling is that you've been refunded.

Flippa Customer Support

May 19, 2012 05:31 pm

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digminigames
You charged me from my Paypal acoount xxxx@xx.com, Iíve contacted the Paypal and they told me no refund received! I recommend you check all of your processes, PayPal told me that I've not been refunded.

May 19, 2012 06:50 pm
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digminigames
I hope you can give me a reply in 12 hours, or I will take legal action. First, you charged me but the Transaction is not successful! Second, I did not get any refund but you told me it has been returned. I'm very disappointed in the service I received.

May 19, 2012 07:21 pm
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Flippa Customer Support
Flippa
Thanks for contacting Flippa Customer Support.

We have confirmed directly through our Commerce system that your refund for the Success Fee was processed on 14th May 2012.
If you had attempted a PayPal payment reversal on this Success Fee, this may be preventing your refund from processing - please check if a payment reversal was submitted, and if so, please cancel this reversal, to allow us to refund your fees.

Please let us know if you need further information or assistance.

Kind Regards,

Flippa Customer Support.

May 21, 2012 11:09 am

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digminigames
I also have confirmed with Paypal that I did not get any refund. I never attempted a PayPal payment reversal on this Success Fee before! I've submitted the dispute to Paypal just now because of your bad support! Please do not tell me to check something, you should check your bad Commerce System first!

PayPal.jpg (quick view)
May 21, 2012 11:33 am

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digminigames
You said the the Success Fee was processed on 14th May 2012. Can you provide me the screenshot of the transaction details via PayPal?

May 21, 2012 11:44 am

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Flippa Customer Support
Flippa
Thanks for contacting Flippa Customer Support.

We have resolved your PayPal Dispute, and refunded Success Fees should be in your PayPal account shortly.

Please let us know if you need further information or assistance.

Kind Regards,

Flippa Customer Support.

May 21, 2012 01:49 pm

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digminigames
Thanks for contacting Flippa Customer Support.

We will continue to investigate the issues with your PayPal refund, and will provide an update to you through Support Request # 71833. Legal involvement will not be required in this matter.

Kind Regards,
Flippa Customer Support.

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Why you told me legal involvement will not be required in this matter? I don't think so! First, you charged me without checking weather the transaction is successful. Second, you told me the refund was returned to me on 14th May 2012, but in fact, you did not do it! It is your fault, but you never say sorry to me.

Mail Contact
Flippa.com Pty Ltd PO Box 1516, Collingwood, VIC 3066. Australia

Please get ready for my Lawyer's Letter.

May 21, 2012 02:59 pm

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digminigames
Why did you close the ticket without response? Please look reality in your fault! If you close the ticket again, I will post the whole things on sitepoint, WHT and so on.

May 21, 2012 03:21 pm

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Flippa Customer Support
Flippa
Thanks for contacting Flippa Customer Support.

Please advise what further information you require on this matter.

Kind Regards,

Flippa Customer Support.

May 21, 2012 03:40 pm

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digminigames
Is it difficult for you to say sorry? Your mistake, never say sorry. OK! I say sorry. I'm sorry to trouble you! You provide the best service I've received. Thank you!

May 21, 2012 03:56 pm