Hi Steve,
The site loads quite slowly for me. I took a look at the markup and I think you could reduce it by 50%. Not that the markup is the only cause for the slow loading times, but you could improve it. Drew McLellan wrote a
comprehensive article on factors to consider when optimizing a site for speed.
The introductory slogan could be misleading to some. Saying "Our Company" could mean that you have a company that does web design, rather than you actually being that company. I'd do away with the possessive pronoun and instead work with personal pronouns.
The same goes for the heading in the section below it: "Popular Web Design Services". This again feels like you're not talking about you but someone else, so these two headings (this one and the above) might lead to the confusion you're experiencing.
As a potential customer, I'm wondering why the "Request a quote" button comes before the "Portfolio" button. I'd switch them around as I'd want to see your work before making a decision.
In your "Popular Web Design Services", you have "Professional website design" as one category and "Small business websites". What's the difference? Is the latter not professional? Aren't all your services professional? I find that confusing. Furthermore, the orange you used for the links below it are very hard to read (lack of contrast).
The homepage's body copy has quite a few errors (syntax/grammar) that even I, a non-native English speaker, can instantly detect. You're from the UK, so I do expect you to master your own language. Perhaps it'd make sense to hire a professional copywriter?
And then there are the orange links on grey text (and they're not much better on white text, either). I cannot read them. I'd really get rid of that shade of orange for links and use a darker shade instead.
I find the captcha in the contact form to be unnecessary. It's hard to read and one more step I have to take to get in touch with you. It shouldn't be needed.
My biggest beef with your site, however, is, as I've noted in the comments above, the writing. It's the Achilles' Heel of your site to me as I value good and well-written content, and if that isn't provided, then I'll likely move on.
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