I've got a situation where a non-profit making organisation has a .co.uk domain name.

When I do a whois lookup, it's registrant is the organisation, and the type is organisation.

Someone else has registered this domain under their own account at the registrar, and are not willing to release the domain to the organisation because they believe it's theirs. Basically, they don't get on with people at the organisation.

I'm sure this is right, but I just want to check...

If the organisation is listed as the registrant, then it's their domain, and could approach the registrar to have it transfered into an account of their own?

oh, and the address on the who is lookup is the address of the person who registered the domain. Does that matter?