soon, we launch our (magento) store in a second language and our new employee will start in sales and support, mostly via email.
I am wondering how we best would handle the emails in two languages.
Shall we seperate them like one info@ and one service@ or shall we just use one and have an internal rule like: You only English and you only German?
We use Thunderbird (will continue with it for a while) so we don't have a professional helpdesk or whatever on hand.

What would you say?

Best regards