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  1. #1
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    Adobe sabotaged my computer

    I have an old version of Creative Suite CS2. I tried the CS5 Demo. It expired and I uninstalled it, but now my old version won't start up. It hangs on the welcome screen. Adobe won't provide support for CS2, and I can't find a repair shop that wants to look at it. Adobe tech support suggested I upgrade. Its like if a windows sales person threw a brick through your window with their business card on it.

    Does anyone have any idea how to fix this problem on a MAC?

    Michael

  2. #2
    From space with love silver trophy
    SpacePhoenix's Avatar
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    Have you tried running the MAC equivalent of System Restore on Windows?
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  3. #3
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    I hope you didn't install the CS5 demo without first uninstalling your CS2

  4. #4
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    Quote Originally Posted by eruna View Post
    I have an old version of Creative Suite CS2. I tried the CS5 Demo. It expired and I uninstalled it, but now my old version won't start up. It hangs on the welcome screen. Adobe won't provide support for CS2, and I can't find a repair shop that wants to look at it. Adobe tech support suggested I upgrade. Its like if a windows sales person threw a brick through your window with their business card on it.

    Does anyone have any idea how to fix this problem on a MAC?

    Michael
    Quote Originally Posted by webdev1958 View Post
    I hope you didn't install the CS5 demo without first uninstalling your CS2
    I think this is the problem. When you uninstalled the demo version, it might have deleted also some drivers needed by your CS2.

    I would suggest to uninstall CS2 completely, reboot and install it back again.

  5. #5
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    Hmm... I did all these things.

  6. #6
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    OK, after several hours of tinkering, I decided to call Adobe support again. The second time calling, I got a more attentive agent. He found a conflict in their system. After he fixed it, the install worked fine. This is the second time this has happened to me with an Adobe product. If only Photoshop wasn't so darn good.. I've been working with Gimp for the past week and it is not even close. Though, some of their other products do have competitors.

    E

  7. #7
    It's all Geek to me silver trophybronze trophy
    ralph.m's Avatar
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    It's great that you got it sorted. There are so many situations to cater for that I feel a bit sorry for software companies. Anyhow, it's true that this all could be easier and clearer to deal with.

  8. #8
    SitePoint Guru bronze trophy Slackr's Avatar
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    And to be fair, Adobe installers are usually very good at not messing with other installs and leaving behind folders of unused driver files "just in case".

    I think it is more annoying when you get fobbed off by someone who can't be bothered even trying to put you on to someone helpful. Why does it take 2 calls to the same centre to get vastly different outcomes and responses? Meh.

  9. #9
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    The software install worked fine. The real issue is with Adobe's licensing protections. It causes problems out of the blue, years later. I've never had these types of issues with any other software product. It gets frustrating having to spend hours authenticating their security protocols. Back in the old days, unlicensed copies of Photoshop were everywhere. Their protections have probably reduced this a lot, but at the expense of causing problems for customers. Its the old issue of balancing security with functionality. In my opinion, they have gone too far in the security direction.

    - E


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