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  1. #1
    SitePoint Wizard
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    Question about clients

    Hi

    I have a question if you get a client to pay deposit and they change their mind is that considered a contract or is it not if they pay by cheque do you wait til it clears

    Is this a good method to do they pay deposit for hosting domain and sum of the web design bill?

    What do you guys think?

    Thanks william

  2. #2
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    This will be considered Contract if both parties sign a documents related to services and payment other wise it is not a contract.
    Take the money in advance before giving services.

  3. #3
    SitePoint Wizard LiquidReflex's Avatar
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    I'm assuming you don't have any sort of written agreement? Do you have any communication (like email) that describes the project and the client agreeing to the project?

    If you have some written proof that the client accepted specific parts of the project (like the domain registration, hosting, etc) then I do not see a problem informing the client that there are parts of the project that have already been started and will need to be taken out of the deposit check. If you registered their domain and paid for a month of hosting, those are owned by the client and thus are warranted to be paid.

    However, this doesn't mean that if they "agreed" via email on the project that you are entitled to the full amount of the project. If you haven't started on the design or any other aspect of it, then you should refund the client the full amount as you have not completed any work to warrant payment. Sure, it is a project you were anticipating working on, but if they back out, just return their deposit and move on to a client that actually wants to work with you.

    If you have started on the design, you can try to work it out with the client that you already started and that they owe you for the time you put in so far ... but that is going to be a tough sell to most clients. I would only do so if it were a lot of time into a project (of course I have written agreements that explain what would happen if they backed out so it's all covered anyway).

    Personally I would deduct any physical costs for the project (domain/hosting) and refund the rest. I doubt it would be worth your time or the hassle to try to keep anything else. But that's just my take on it.
    Kevin Hauge : Modern Leaf Design : Follow Us on Facebook
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  4. #4
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    Quote Originally Posted by william232 View Post
    Hi

    I have a question if you get a client to pay deposit and they change their mind is that considered a contract or is it not if they pay by cheque do you wait til it clears

    Is this a good method to do they pay deposit for hosting domain and sum of the web design bill?

    What do you guys think?

    Thanks william
    Contract or not, the one who has the money (and to a smaller extent the hosting) is in the stronger negotiation position. I would always wait for a cheque to clear and not refund deposits.

    HTH, Jochen
    http://www.automatem.co.nz
    Websites, On-line Software and everything Internet
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  5. #5
    SitePoint Wizard silver trophy
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    Payment is certainly evidence that there will be or has been an exchange of services but there's no terms attached and while that makes it hard for them to prove you violated anything that would give them grounds for a refund, it makes them blurry. We don't like blurry.

    If you don't have a formal agreement, start using one. That comes before the payment.

    If something already happened and you have payment for a service you have yet to do anything on [including buying things on their behalf] it's really not worth fighting to keep money you haven't incurred a resource or hard cost expense over. Of course a contract, while ideally a set of stated terms, is really just an agreement so if you have emails stating what they want and your acceptance, it's certainly worth discussing. But without a termination conversation it's not fun.

    Do of course let the payment clear before you issue a refund always. Check fraud is far more common than you may think.
    - Ted S


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