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  1. #1
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    Email Goes to Gmail Spam

    I'm not sure why my email is going to gmail spam. I have been trying to fix this issue for about three days now. I have a valid RDNS , MX and SPF record. The full email headers are show below. I'm not sure what I am missing.

    Code:
    Delivered-To: jason@gmail.removethis.com
    Received: by 10.204.36.196 with SMTP id u4cs40852bkd;
            Tue, 30 Aug 2011 05:37:11 -0700 (PDT)
    Received: by 10.236.177.69 with SMTP id c45mr32611727yhm.97.1314707830686;
            Tue, 30 Aug 2011 05:37:10 -0700 (PDT)
    Return-Path: <contact@big.removethis.com>
    Received: from big.com (big.com [173.0.59.100])
            by mx.google.com with ESMTP id g2si5806973yhe.150.2011.08.30.05.37.09;
            Tue, 30 Aug 2011 05:37:09 -0700 (PDT)
    Received-SPF: pass (google.com: domain of contact@big.removethis.com designates 173.0.59.100 as permitted sender) client-ip=173.0.59.100;
    Authentication-Results: mx.google.com; spf=pass (google.com: domain of contact@big.removethis.com designates 173.0.59.100 as permitted sender) smtp.mail=contact@big.removethis.com
    Received: by big.com (Postfix, from userid 33)
       id DBDDD2F41159; Tue, 30 Aug 2011 08:37:00 -0400 (EDT)
    To: jason@gmail.removethis.com
    Subject: Closed Beta Invitation from Jason
    From: BIG <contact@big.removethis.com>
    Reply-To: BIG <contact@big.removethis.com>
    X-Mailer: PHP-5.3.8
    X-Sender: contact@big.removethis.com
    X-Priority: 3
    Organization: BIG
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary=PHP-alt-e5123bae822ccd1b2897321b6db4fdc5
    Message-Id: <20110830123700.DBDDD2F41159@big.removethis.com>
    Date: Tue, 30 Aug 2011 08:37:00 -0400 (EDT)
    Modify message
    Last edited by ScallioXTX; Aug 30, 2011 at 08:01. Reason: Added "removethis." to email addresses; go away nasty spam bot crawlers

  2. #2
    It's all Geek to me silver trophybronze trophy
    ralph.m's Avatar
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    There might be words in your subject line that trigger a spam filter, such as Beta and Invitation.

  3. #3
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    Quote Originally Posted by ralph.m View Post
    There might be words in your subject line that trigger a spam filter, such as Beta and Invitation.
    That is unfortunately not the issue.

  4. #4
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    ScallioXTX's Avatar
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    If you send one to <snip/>, I can check my Spam Assassin log to see what that thinks about your email if you like.
    Last edited by ScallioXTX; Aug 30, 2011 at 08:02. Reason: snipped my email address
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  5. #5
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    Quote Originally Posted by ScallioXTX View Post
    If you send one to <snip/>, I can check my Spam Assassin log to see what that thinks about your email if you like.
    I just sent it. Let me know if you got it and what you think the issue is.
    Last edited by ScallioXTX; Aug 30, 2011 at 08:02. Reason: snipped my email address

  6. #6
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    got it.

    SpamAssassin is perfectly fine with the email. Give it a score of zero for spam (i.e. it can't find any reason why this should be spam).

    The only thing I could find is that the sender is different than what you said. In the headers I get

    Code:
    Received-SPF: softfail (google.com: best guess record for domain of transitioning contact@pitchbig.removethis.com does not designate 173.0.59.100 as permitted sender) client-ip=173.0.59.100;
    ( removethis. was added by me )
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  7. #7
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    Quote Originally Posted by ScallioXTX View Post
    got it.

    SpamAssassin is perfectly fine with the email. Give it a score of zero for spam (i.e. it can't find any reason why this should be spam).

    The only thing I could find is that the sender is different than what you said. In the headers I get

    Code:
    Received-SPF: softfail (google.com: best guess record for domain of transitioning contact@pitchbig.removethis.com does not designate 173.0.59.100 as permitted sender) client-ip=173.0.59.100;
    ( removethis. was added by me )
    Thank you for your help but this is so frustrating. I just wish I knew what the trigger was.

  8. #8
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    That domain or ip might have previously been used to send spam and could be on a gmail blacklist.

    Also, use proper 'to' syntax like

    "John Smith" <John@somewhere.c>

  9. #9
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    Quote Originally Posted by the182guy View Post
    That domain or ip might have previously been used to send spam and could be on a gmail blacklist.

    Also, use proper 'to' syntax like

    "John Smith" <John@somewhere.c>
    I think my problem is that my SPF is wrong, but I don't know why. I am using tinydns and i've tried a bunch of combinations but my hearder is now displaying.

    Received-SPF: unknown (google.com: domain of contact@big.com uses a mechanism not recognized by this client. unknown mechanisms: )) client-ip=173.0.59.100;
    Authentication-Results: mx.google.com; spf=permerror (google.com: domain of contact@big.com uses a mechanism not recognized by this client. unknown mechanisms: )) smtp.mail=contact@big.com

    Here is my spf...
    'big.com:v=spf1 include:spf.google.com ~all:3600

    Why is it failing? After I edit the file I made sure I restarted apache but it still fails.

  10. #10
    Utopia, Inc. silver trophy
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    you shouldn't include spf.google.com, but aspmx.googlemail.com

    Code:
    v=spf1 include:aspmx.googlemail.com ~all:3600
    I have that on my gmail apps controlled domain and it works fine (well, without the :3600, not sure what's that supposed to mean. TTL?)
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