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  1. #1
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    Question Advice on Client management

    Hello all!

    A problem that I'm currently struggling with is capturing the required elements/materials from customers to build their web presence. I would like to simplify this process and speed it up as fast and effective as possible because some clients loose interest and just leave the project. (only one has taken such path but the fear of struggling with this phase has caught be back from reaching my true potential.)

    If this is not directly related to the purpose of the business kit, hope all the advisers are experienced business admins, would appreciate some pointers to resources in the matter. But to me, optimizing workflows sounds part of it.


    Many thanks

  2. #2
    SitePoint Wizard johntabita's Avatar
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    I canít tell my wireless provider that I no longer want their services because Iíve ďlost interestedĒ in my cell phone. So make sure you have a contact that specifies cancellation terms.

    A cancellation or escape clause covers the circumstances under which either party can cancel and what happens if they do. I would definitely specify that if he cancels after a certain point, he loses a portion of his deposit to cover the work youíve done up to that point.

    The other thing Iíd recommend is do not attach payments to project milestones. I made that mistake on my first paid project. I stipulated payment ďupon completion.Ē To make things worse, I didnít ask for a deposit. I built the site without copy and ten months later, I was still waiting for the content and hadnít been paid anything.

    Instead of attaching payments to production milestones, my contract stipulated that final payment was due within a certain number of days, regardless of whether the project is completed or not. For example, if I was reasonably certain that I could have the entire project completed in 90 days, then thatís when Iíd specify final payment was due.

    This puts the onus on the client and not you. He can provide content on time, or he can end up with a site thatís paid for, yet remains incomplete due to his own inaction.

    Not to toot my own horn, but my article, Bulletproof Web Design Contracts, has more on this.

    Hope that helps.

  3. #3
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    Hey John! thanks for your input! That makes sense and I appreciate it.

    But what I tried to ask is more related to that planning phase ,gathering that content (images, information that they'll like to have but prob need help to gather) from them in the simplest way possible because these are small businesses and I have happened to find that if we don't bring what we need in a silver platter you are not likely to win.

    So blueprints, advice, other products i dont know , to tackle the task , I would greatly appreciate any thoughts.

    Hope is more clear.

  4. #4
    Error 404: Life not found silver trophybronze trophy
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    Quote Originally Posted by elramirez View Post

    A problem that I'm currently struggling with is capturing the required elements/materials from customers to build their web presence.
    lol! Welcome to the life of a website developer, getting content off clients is the bane of most website designer's lives.

    Charge a 50% deposit at the earliest point in a project that you reasonably can and you'll find it does wonders for the client's motivation!
    It's 530 people, but do you really get it?
    ImgWebDesign - Web design in Buxton, High Peak, Derbyshire UK.


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