SitePoint Sponsor

User Tag List

Results 1 to 15 of 15
  1. #1
    SitePoint Member
    Join Date
    Apr 2011
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Selling and Online chat with the customers

    Hei,

    Does anyone have any idea which software is used for online chat with the customer while is making his purchasing on the website?

    For instance instance the customer may ask more information about a product and throught the chat the salesman can answer to the questions! It sounds like a "Virtual Shop/store".

    All ideas are welcome and thank you in advance!

  2. #2
    SitePoint Wizard silver trophy
    Join Date
    Aug 2003
    Location
    Southern California
    Posts
    4,686
    Mentioned
    19 Post(s)
    Tagged
    0 Thread(s)
    There are many services in this field. I've listed out a few but you can research them for days if you like to comapre features, interface, pricing and anything else you can think of.

    - LivePerson
    - Live Chat Inc
    - Velaro
    - Bold Chat
    - Ted S

  3. #3
    SitePoint Zealot
    Join Date
    Apr 2008
    Posts
    141
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    We use "ProvideSupport.com".

    All of them are extremely easy to use. Basically, you chat out of a popup window on your browser...when someone asks a question, it rings. We pay $15 a month.

    My experience is it's still a foreign feature to most visitors. They don't understand there's actually a live person answering their message.

    We find we get about a ratio of about 6-1 of phone calls to text chats. During our chat hours, we probably get about 1 out of every 200 visitors using text chat. More encouraging though, probably about 1 in 10 of those people goes on to buy something.
    www.ChineseImporting.com Guide to importing products from China.

  4. #4
    SitePoint Member
    Join Date
    Apr 2011
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hei all,
    Thanks a lot this really helps, for those interested i have found also,
    Websitealive and livesalesman!

    Can one of this live chat be installed on own webpage server?
    Thanks again!
    Last edited by PlanetHope; Apr 13, 2011 at 23:34. Reason: More info

  5. #5
    SitePoint Zealot
    Join Date
    Aug 2009
    Posts
    122
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi, a selection of live chat services can be found at Compare Live Chat site

  6. #6
    It's Warmer in the Basement xxJoyfulxx's Avatar
    Join Date
    Jul 2004
    Location
    Elmhurst, IL
    Posts
    169
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    We use Olark (Olark | Real-time chat and monitoring of your website visitors through Google Talk and Jabber) and it's been great. We have a very high-traffic site and multiple support people that are online to chat. You can connect through almost any client - meebo, etc.

  7. #7
    SitePoint Enthusiast VideoWhisper's Avatar
    Join Date
    Dec 2008
    Posts
    93
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    You could also use something like LiveZilla for live support on a site.

    We're developing a solution for video live support that should be helpful on sites where visual aid and communication is required. Like presenting products or items live in front of webcam.

  8. #8
    Non-Member
    Join Date
    Apr 2009
    Posts
    17
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I use "zopim" ! works great

  9. #9
    SitePoint Addict
    Join Date
    Jul 2002
    Posts
    282
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I like SnapEngage. Very simple but with features and you can get started for free. It's nice that you can simply use your existing Google Talk or other IM account.
    Pricetack - sell your goods with automatic markdowns

  10. #10
    SitePoint Zealot
    Join Date
    May 2011
    Posts
    150
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Try Zopim, if you have IT knowledge. It is a useful tool for live chat. You will be acknowledged which page your client is viewing, the age of your client and so on.

  11. #11
    Non-Member
    Join Date
    Apr 2011
    Location
    Hanoi Vietnam
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    - zopim
    - LivePerson
    - Live Chat Inc
    - Velaro
    - Bold Chat!
    All of them work great

  12. #12
    Non-Member Musicbox's Avatar
    Join Date
    Nov 2004
    Location
    india
    Posts
    1,331
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    have you ever tried livezilla http://www.livezilla.com ? its free live chat script in php/mysql very nice software.

  13. #13
    SitePoint Enthusiast
    Join Date
    Jan 2008
    Posts
    48
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by PlanetHope View Post
    Hei,

    Does anyone have any idea which software is used for online chat with the customer while is making his purchasing on the website?

    For instance instance the customer may ask more information about a product and throught the chat the salesman can answer to the questions! It sounds like a "Virtual Shop/store".

    All ideas are welcome and thank you in advance!
    i have used zopim. it is the best
    AI Logica eCommerce + CMS Website from 300 - Limited Time Offer
    HaqTech Electronics UK
    SEO Webmaster Forums

  14. #14
    SitePoint Enthusiast
    Join Date
    Jul 2011
    Location
    Chennai
    Posts
    40
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    i suggest
    provide support- professional support system comes with lot of good features and affordable
    Bold Chat - Enterprise level live chat support system comes with all good features.little bit costlier than any other chat programs
    Zopim - Easy to integrate IM, free and premium options available

  15. #15
    SitePoint Member
    Join Date
    Oct 2011
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Red face Velaro.com

    Velaro would be perfect for that. You can even "co-browse" with your visitors (AKA walk them through check out step by step if need be). Their integrations with CRMs are also pretty handy too.


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •