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  1. #26
    SitePoint Wizard
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    Quote Originally Posted by ULTiMATE View Post
    http://webmasters.stackexchange.com/

    If the help provided here isn't adequate for your needs then I suggest you look elsewhere. This is a great Q&A site for beginners and to save us all some time I highly recommend you ask there.

    What ralph.m states is likely correct, and should you post on the Webmaster StackExchange site I recommend you include the relevant information from here.
    Thanks - will bear that in mind

  2. #27
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    Question

    Quote Originally Posted by ralph.m View Post
    OK, to be honest it doesn't sound like a CMS at all to me, but a static website. And it sounds like you are thus logging in directly to the web server (or whatever it is to be called). It's probably that you could use the username and password you have to connect with the hosting account via FTP, and thus do something like work on the site through a text editor like Dreamweaver and then upload to the web.
    Thanks - I did try FTP, but the un and pw I had didn't work.

    Quote Originally Posted by ralph.m View Post
    When you log in, do you see any option to 'view hidden files'?
    Nope

  3. #28
    It's all Geek to me silver trophybronze trophy
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    Quote Originally Posted by Dez View Post
    Nope
    Hmm, it's hard to know what else to suggest then, but I really think you need to go back to the clients and ask for more information. Perhaps ask for details of what was discussed when the site was first built. Presumably there would have been an email from the hosting company giving server log in details, for example. You really need that now. In my experience, clients can draw a blank on all this at first, but if you press the point, they start to discover old emails and other correspondence that brings things to light. There should also be web host contact details, in which case you can talk to the web hosts and re-establish the information that's needed to manage the website properly.

  4. #29
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    Thanks Ralph - have tried to get this information via my client, but it's not forthcoming. Anyways, it was a worth a try here

  5. #30
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    It should at least be easy enough to get the name of the web hosting company. They will want to confirm with the site owner that info can be shared with you, but then you can get all the info you need from the host. Don't give up: it will happen.

  6. #31
    SitePoint Wizard rguy84's Avatar
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    When you log in, what is the formatting of the URL? Does it start with ftp:// vs http://? I believe you mentioned you can do edits, and upload/remove files, correct?
    Ryan B | My Blog | Twitter

  7. #32
    SitePoint Wizard bronze trophy
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    Quote Originally Posted by ralph.m View Post
    It should at least be easy enough to get the name of the web hosting company. They will want to confirm with the site owner that info can be shared with you, but then you can get all the info you need from the host. Don't give up: it will happen.
    Yup, it can be hard to work when you only have half of the answers you need but if the client isn't forthcoming I would do a whois search on the domain or netcraft to see if I could get more information about the server, hosting company, etc... Then you can look at their FAQ or knowledgebase to see if they have information about doing a 301 redirect.

    Domain tool Whois lookup
    Netcraft internet exploration (use the what's that site running search box)
    BuiltWith (sometimes provides info on backend)
    Andrew Wasson | www.lunadesign.org
    Principal / Internet Development

  8. #33
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    Quote Originally Posted by rguy84 View Post
    When you log in, what is the formatting of the URL? Does it start with ftp:// vs http://? I believe you mentioned you can do edits, and upload/remove files, correct?
    Thanks all for the continued help. The format is http://www


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