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....Throughout this thread I've heard many of you talk about user behavior. You've talked of zooming, turning off images, going into your browser and changing preferences and settings, opening a new window by right clicking, etc. I think because you work in the internet business, are surrounded by similarly-minded co-workers, and because of your natural talents for working on computers your perspective of the "average internet user" may be a bit warped.
The average internet surfer uses whatever browser came with their computer. (They don't know or care that others are available.) and they never touch preferences. I think if you worked as a customer service rep where you had to deal with the typical internet user all day, you would be utterly amazed (and probably disgusted) at how little they know!
I know personally having to deal with clients over the last 15 years it still amazes me that I have to tell customers to click Reload/Refresh to see updates/changes to their site. And half of those don't even know what I mean or where that button is!! Hell, when I ask what browser and version they're using, they don't know and aren't sure how to find out. And these are generally intelligent people who own businesses. (One client didn't know what I meant by the word "browser" hehehe)
So in your evaluation of site functionality I think this might be useful information to keep in the back of your mind. If you're spending a large amount of time getting a site to function correctly if they have images turned off, or if they have changed their preferences on font size, it
MIGHT be a big waste of time.
Just a thought.

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